Top 50 Global MBA Worldwide (Financial Times, 2022) An intense one-year MBA to gain a 360° business vision in an international environment (over 20 nationalities!)Relevant Modules: Strategy, Strategic Marketing Management, Leading People & Organizations

Group of luxury, boutique hotels and resorts in North India founded in 2009 offering unique experiences across the 3 sub-brands – Expressions (the brand’s crown jewels), Hideaways (comfortable resorts that offer the luxury of escape and exclusivity), and Collections (smaller properties of up to 6 rooms ideal for small groups).Managed a team of 5 persons and reported to the Group’s Director and the Commercial DirectorAchieved groups highest average room rate for the flagship property in Jaipur at USD 240 per room per night which was a 25% increase year-to-dateImplemented a team training program focusing on sales techniques, product knowledge and process optimization resulting in higher staff retention and 10% increase in conversion ratesOnboarded a new Property Management System and CRM tool to increase customer satisfaction and decreased ticket closure timeResolved guest complaints effectively and efficientlyCoordinated media and VIP stays with the marketing department and resort managers

Charged with ensuring the smooth running of ADS from sales and reservations to operations since the launch of the productPlanned and rolled out the pre-opening of a property in Dehradun, IndiaCoordinating media stays particularly with Instagram influencersAnticipating guests’ expectation and planning their experience to maximize satisfaction