Simran Sidhu Email & Phone Number

United States

New York, United States

Gurgaon, Haryana, India

· Achieved Customer loyalty and retention targets by successfully refreshing Centurion, Platinum & Gold card benefits post COVID · Work closely with multiple stakeholders such as sales on Acq. targets, partnerships team on structuring customer benefits, marketing for existing customer spend & retention targets, finance for P&L targets to uphold.

Mumbai

Responsible for acquisition target achievement through leading consumer referrals program as a sales channel. Develop benefits for existing customers and company stakeholders (branch offices and franchises) to promote and improve referrals as a sales channel.Leveraging all customer touch-points from new member on-boarding, vacationing, customer servicing.

Gurgaon

Launched SME business (new business vertical) for PAYBACK in India and scaled to top 3 cities. Successfully acquired and managed key corporate partnerships with chains across retail segments like BabyOye, DaburNU, Beer Cafe, Blackberry, Kaya Kalp and others. Grew revenue consistently by 50% MOM since launch for the first 12 months. Set up and managed a.

Gurgaon, Haryana, India

Launched Centurion card in India, helped create and manage end to end processes for customer acquisition, engagement, benefits, annual renewals, sales force and customer service team training and communication. Led Centurion card acquisition since launch. Revitalized Platinum Reserve card benefits (new value proposition) to drive higher acquisition targets.

Gurgaon, India

Monitor the evolving payments ecosystem and competition bench marking for American Express in IndiaAssisted President in developing the Long Range Plan 2012-2017 for American Express in India. Part of the team which launched payment instruments namely Safekey and ezeClick for Amex customers.

Mba, Marketing & Finance

Education record

High School