Simran Singh Email & Phone Number

London, England, Gb

London, England, United Kingdom

Acted as Business Analyst and Project Manager to deliver key technology enhancements and execute a successful client book migration, improving operational efficiency and customer service delivery.Utilised the Agile framework to gather requirements through Epics and User Stories in JIRA, ensuring clear documentation and traceability of project goals.Developed comprehensive test scripts and facilitated User Acceptance Testing (UAT) to confirm that solutions aligned with business objectives and functional requirements.Designed streamlined processes for frontline bankers to effectively review and migrate eligible customers, ensuring a smooth transition and minimal disruption.Fostered cross-functional collaboration by working closely with front office, back office, and IT teams to deliver a seamless migration process.Led working groups and contributed to program boards and steering committees, driving stakeholder engagement and collaboration across segments, including legal, compliance, and data teams.Successfully executed the customer migration, improving the customer experience and contributing to an increase in HSBC’s revenue.

London, United Kingdom

Led the design, outsourcing, and global implementation of a Target Operating Model (TOM) for Client Name Screening & Alert Adjudication processes, spanning 60+ jurisdictions within Financial Crime.Conducted detailed "as-is" analysis to evaluate existing workflows and identify process gaps, laying the foundation for strategic improvements.Utilised process reengineering and process modelling to define the "to-be" state, driving operational efficiency and reducing costs.Developed key business analysis deliverables including Business Requirements Documents (BRD), design documents, and process & training manuals to support the transformation.Delivered a proof-of-concept pilot demonstrating significant cost savings and operational improvements.Designed and successfully implemented a global TOM, resulting in enhanced efficiency, cost savings, and improved compliance across all jurisdictions.Managed business change initiatives with readiness planning, targeted training, and comprehensive post-implementation support.Fostered strong stakeholder relationships across 60+ countries by leading working groups and ensuring clear communication throughout the project lifecycle.Delivered the Client Name Screening TOM for Sanctions, Adverse Media, and PEP screening, achieving 60 FTE savings, optimised processes, and strengthened regulatory compliance globally.

London, United Kingdom

Lead Business Analyst for a high-impact regulatory and strategic Financial Crime initiative at Barclays Wealth.Led the regulatory and strategic initiative to design and deploy a Strategic Financial Crime Target Operating Model (TOM) within Barclays Wealth, ensuring compliance with evolving regulations.Documented and analysed 'as-is' processes and capabilities, identifying critical gaps and inefficiencies.Developed the 'to-be' organisational structure, defined team roles, optimised processes, and identified IT requirements to support the transformation.Implemented enhanced processes for client onboarding, KYC/CDD reviews, risk assessments, and client exit scenarios to improve compliance and operational efficiency.Produced essential project artefacts, including TOM design, process documentation, procedure manuals, training materials, and performance metrics to support the new operating model.Designed and executed the remediation of 10,000+ customer files, ensuring full regulatory compliance.Successfully delivered an optimised and compliant Financial Crime TOM, enhancing operational effectiveness and regulatory alignment.

Spearheaded the development of a comprehensive Client Onboarding Target Operating Model (TOM) to drive transformation across business processes and IT systems.Captured and documented critical business requirements, facilitating both business process and technology transformation.Designed a robust TOM, incorporating process flows, organisational structure, and capacity models to enhance operational efficiency.Developed and implemented a standardised Global Framework to ensure consistent and streamlined client onboarding across global operations.Successfully deployed the TOM, optimising key processes such as client onboarding, KYC/CDD reviews, credit assessments, document negotiations, and account opening.Achieved significant outcomes, including an improved client experience, enhanced regulatory compliance, and substantial cost savings through the efficient delivery of the TOM.

London, United Kingdom

Led the development of the Property & Casualty Target Operating Model (TOM) as a key initiative within the Global Transformation Programme, driving significant operational improvements.Facilitated collaborative workshops with senior leadership, including the COO, to define the vision and establish key outcomes for the TOM.Conducted a comprehensive analysis of existing processes, claims data, and financial metrics to identify inefficiencies, gaps, and opportunities for enhancement.Designed the TOM with a focus on reducing claims expenses, improving client experience, and ensuring regulatory compliance.Successfully led a pilot initiative that showcased process optimisations and highlighted significant cost savings.Achieved a successful implementation of the TOM, resulting in improved operational efficiency and projected program savings of approximately $100 million over five years.

Engaged in large-scale end-to-end business and technology change implementations and integration projects for globally leading organisations, driving impactful transformations.Utilised strong problem-solving and business assessment skills to identify critical business issues and opportunities for improvement.Led comprehensive research and analysis activities to generate insights that informed strategy, operating models, and tailored solutions for clients.Successfully delivered multiple projects that met business objectives while adhering to budgetary and scheduling constraints.Effectively managed risks, issues, and dependencies throughout project lifecycles, resulting in more predictable and successful outcomes.Assumed key responsibilities, including leading teams, conducting requirements gathering, and overseeing solution design and implementation activities, ensuring alignment with client goals.

Birmingham, United Kingdom

Worked to implement IT change to support business functions across the organisation