Simran Singh Email & Phone Number

Singapore

Singapore

Singapore

- Study the Clients organization strategy and business objectives- Carry out business process mapping and analyze existing processes to identify gaps impacting operational efficiency, customer experience, and employee satisfaction- Organize and conduct workshops with business stakeholders to identify existing pain-points- Conduct market benchmarking to identify and recommend best-fit digitally-enabled processes meeting the strategic goal of the client organization- Prepare documentation for ‘to-be’ processes in the form of Visio flow diagrams and SOP documents- Work alongside technical teams within an Agile framework to align recommended processes with the existing/new technology and systems- Review improvements through analytics across various metrics- Align process improvement initiatives and timelines with various other in-flight projects within the client organization- Drive client engagement through effective written and verbal communication following a well-defined governance framework

Gurgaon, India

-Led multiple client facing engagements which resulted in high quality deliverables-Develop and implement strategy for Revenue Assurance Managed Service solution-Research and benchmark companies in EMEIA and South-East Asia markets-Improve P&L bottom-line for clients through identification of revenue/cost leakages and RCA-Optimized IT fixed assets management for a Telco through industry best process improvement practices

Gurgaon, India

-Risk assessment and mitigation for the Revenue Assurance and Fraud Management function of a Norwegian Telco in Myanmar-Drive operational optimization for a global client through automation via Robotics process automation-Review effectiveness and adoption of clients' key digital service offerings using analytics

Bangalore

-Support COO on critical projects cutting across functions-Create reports on business and market matrices for COO and other functional heads-Competitive analysis and market bench-marking as input for key business decisions-Financial analysis of key circle KPIs and Telco site selection ROI computation-Study organizational processes and provide insights on improvements-Rapid turnaround for adhoc analysis supporting business operations

Bangalore Area, India

-Program Management of Business Transformation projects for an Indian Alco-Bev company: a)Projects encompassing 8 disciplines; Finance, Manufacturing, Marketing, Organization Effectiveness, Cost reduction, Innovation, Compliance & Ethicsb)Program Governancec)Worked back with the Chief Operating Officerd)Prepare and maintain detailed project plane)Highlight deviations from timelines, risks in progressf)Prepare mitigation plans to avoid risksg)Highlight and manage resource constraints-Program Management for Cost Reduction initiatives for an Indian Alco-Bev company:a)20+ projects aiming at cost reduction in supply chain of a Alco-Bev firmb)Reported directly to Chief Sourcing Officer and provided regular updates to the Executive Committee highlighting risks/issues and the latest view on savingsc)Track timelines for projectsd)Worked back with cross functional teams to drive projects-Redesign processes for the merchandising department of a major textile exporter

New Delhi Area, India

-Design, implementation and operations of Revenue Assurance (RA) framework for Telecom operators in India, Philippines and Africa-Experience in migration of Business Support Systems & Operations Support Systems (BSS/OSS) for Telecom Operators in India and Philippines-Enterprise Business review for Telecom Operator in Africa-Implementation & roll-out of RA and Fraud tool for Telecom Operators in India and Africa-Internal Audit of processes for Telecom equipment manufacturers/Operators in India-Restructuring of the Fixed Assets Management System of a major Telecom Operator in Africa-Program manager for Enterprise business review and Mobile Money roll-out projects across multiple Operating Companies in Africa

New Delhi Area, India

-Revenue Assurance review for the BSS/OSS migration of a Telco in Philippines-Revenue Assurance function implementation for a Telco in Philippines

New Delhgi

-Product rationalization during BSS/OSS migration of an Indian Telco-Revenue Assurance and Fraud Management operations for two circles of an Indian Telco

New Delhi Area, India

Worked on Human Resource Management and Information system

Programme In General Management, General Management

Bachelor Of Commerce (B.Com.)

Commerce