Worked with key partners to help and support company growth and achieve business objectives. Built effective partnership across various functions to help develop and implement people objectives, support and improve performance of individuals in particular and department as a whole. Employee Relations:Partnered with the Firm’s EMEA Talent Management team for the employees training anddevelopment plan.Developed policies and procedures of UAE offices in accordance with Firm’s global policy guidelines.Advised managers on performance management and ER issues, ensuring proactive management of under performers and progression of high performers.Direct managers on implementation of Firm’s policies & procedures.Recruitment, Retention, Training and DevelopmentCompiled business cases to obtain necessary management approvals for new vacancies/ promotion.Developed scheme in line with Firm’s global policy for employee retention, recruitment andpromotion.Developed HR induction briefing plan for all new joiners and interns.Analyzed and planned training programs (internal and external) for lawyers and support staff.Coaching and Management:Line management responsibility of HR Assistant and HR Officer - providing training, supervision, feedback, guidance, coaching and conducting mid-year and end of year appraisals.Making sure that HR Team is briefed and updated on Firm’s Strategy and planning.Attended Baker & Mackenzie, Amsterdam and Spain office on the job training for 3 weeks to understand and explore the functioning of HR department.Evaluation and Salary Review Process:Played an integral role in developing an online evaluation system.Guided managers and partners for annual performance evaluations to ensure consistency between practice groups and with the Firm's competency framework.Planned and developed Firms’ salary strategy, salary review and bonus indicators.

Received and directed telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.Handled queries made by the clients pertaining to the insurance plan and policies.Created appointment schedules for the partners and senior sales managers.Received, obtained and stored pertinent client information and ensure validity, completeness, accuracy and confidentiality of these records.Maintained records and track of incoming and outgoing correspondences.Screened and forwarded the emails to the relevant personnel and attend where necessary.