Simran Tuli Email & Phone Number

Gurugram, Haryana, India

Remote

● Assisting Vendors with Catalog Management and Website Detail Page● Purchase Orders Management● Taking care of various Promotional Offers related to listings on the website.● Make sure listings are compliant with Amazon requirements

Remote

● Dealing with customer queries specifically United States ● Taking care of order related as well as amazon services related queries and handling returns, refund and replacement of the orders as per Amazon policy● Having knowledge of the Amazon software

Civil Lines

● Guest profiling and reporting as per purpose of visit and frequency of visit Information on room availability and rates for the entire group of hotel● Keeping the system updated and create a coordination with all departments● Create and manage bookings on company accounts● Working knowledge of Opera software Handling clientele from all over the world ● Maintaining the standards of the brand by following the SOPs.● Entered details such as payments, account information and call logs into the computer system.

United States Of America

● Managing cash drawers from the beginning to the end of the shift.● Keeping an eye on minor and major activities happening outside and inside the hotel.● Made accommodations and travel arrangements for visitors.● Sorted mail and other important data.● Provided services efficiently and with high level of accuracy.● Collected deposits, fees and payments.● Took reservations over the phone,in person and via computer for the guests and providedconfirmations.● Managed the day-to-day operations of the front desk at a major hotel in Pennsylvania and handledconcierge responsibilities when that individual was not available. ● Answered customer telephone calls promptly and appropriately.

Kaushambi, Uttar Pradesh, India

● Controlling and Handling courtesy calls on a daily basis and taking a follow up on it. ● Handling Reservations and Front Desk's daily activities.● Greet customers in a timely fashion, while quickly determining their needs.● Handled all customer relations issues in a gracious manner and in accordance with company policies. ● Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Mayur Vihar, Delhi, India

● 6 Months functional experience as a Trainee in Hilton, New Delhi.● Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction ● Ensuring satisfactory communication with guests, co-workers and management to their understanding.● Ability to work well under pressure in all major departments. ● Maintain confidentiality of all guests and hotel information.