Simran Dalal Email & Phone Number

United Kingdom

1. Directed and Managed end-to-end customer acquisitions, onboarding, policy administration, and account management with insurance claims through intake, validation, assessment, settlement, and closure while maintaining targets.2. Implemented the CRM systems to track all customer interactions, claim status, service requests, assign responsibilities and resolution criteria by adhering to the data privacy policies and compliance requirements while managing the data on CRM.3. Monitored and reported on customer accidents, claims and status using CRM and database management tools through conducting initial assessments of vehicle damage and drivability to guide repair and rental arrangements for the customer.

Bremen, Germany

1. Developed a comprehensive understanding and applied business analysis techniques, including SWOT analysis, PEST analysis, Porter's five forces, stakeholder analysis, and process mapping.2. Demonstrated proficiency in eliciting, documenting, and evaluating business requirements to drive the development of innovative products, services, or processes.3. Cultivated an in-depth familiarity with the specific industry and market, including staying updated on industry trends and regulations and employing effective market research techniques.

Cardiff, Wales, United Kingdom

1. Supervised a team of retail staff, ensuring that they are trained, motivated, and performing to the best of their abilities.2. Tasked with ensuring exceptional customer service and assigned with boosting sales and meeting sales targets through effective merchandising, promotions, and upselling.3. Collaborated with team members, customers, and supervisors while effectively communicating and coordinating with other stakeholders to achieve business goals.

Mumbai, Maharashtra, India

1. Managed a team of 8 Business Development Assistants, providing training and mentorship, which improved team sales performance by 40%.2. Successfully negotiated and closed contracts with 50+ new clients while maintaining a customer satisfaction rate of 90%.3. Conducted market research, competitor analysis, and deep dive analysis resulting in a 25% improvement in pricing strategies and product offerings.

Mumbai, Maharashtra, India

1. Assisted in the planning and executing of 10+ promotional events and property showcases, contributing to a 20% increase in event attendance.2. Conducted follow-up communications with 200+ leads, maintaining a high level of engagement and converting 10% of leads into active prospects.3. Planned and executed promotional events, marketing campaigns and property showcases that led to a 15% increase in lead inquiries.

Maharashtra, India

1. Conducted market research to identify prospective clients, categorise leads, and design strategic outreach campaigns.2. Created client-facing materials including presentations, proposals, and sales documents while managing calendars, coordinating meetings and handling client communications.3. Contributed to enhance the company's visibility and engagement on LinkedIn.

Msc Business Strategy & Entrepreneurship, Entrepreneurship/Entrepreneurial Studies, Merit

Student Representative - Fostered effective communication between the class and faculty. Coordinated between the student body.

Masters Of Business Administration (Online), International Business, Distinction

Bachelor Of Commerce - Bcom, Financial Accounting And Auditing, 2:2