Simrandeep Kaur Email & Phone Number

West Bengal, India

Handling inbound calls/chats/emails with customers all around the world, solving real-time issues regarding the tickets and booking of the travellers.• In-depth knowledge of providing alternative solutions for the travellers and expertise in the destination. Also, giving out the resolution in the form of refunds/credits.• Be in charge of the tools and keeping the records of the details implemented through company-supported software/applications:- Slack, Zendesk, and Livechat.

Chandigarh, India

Handling inbound calls with US customers, interacting and solving real-time issues via chat and email for a healthcare organization.• Clarify customer requirements; probe for and confirm understanding of requirements or problems, while creating appointments for them.• Maintaining MedTech support and internal activities of creating tickets by using the company-supported applications; TigerConnect, Slack and Zendesk.

• Handling day to day customer’s account, for a leading F&B client, to facilitate timely payments and invoice deduction.• Prioritizing payments & invoice data based on their age and regularly following up with the customer to resolve issues.• Maintaining data on SAP HANA tool used by internal teams and customer and also using MS Excel.

Hyderabad, Telangana, India

Worked as a B2C Collections Associate for a finance collection process. I have an experience for 1 year and 3 months.• Handling live chats with the customers related to vehicle financing and solving real time problems.• Collecting and negotiating debt with the customers to receive payment on a certain percentage of the debt.• Preventing repeated payment delinquency by negotiating manageable debt payments by providing payment plan options for the past due bills i.e. splitting of the payments that include partial payments and extension as well.