Simrandeep Kaur Email & Phone Number

Mambourin, Vic, Au

Australia

Australia

Australia

Australia

Gather relevant information from various sources by skip tracing, collect evidence, review case information, prepare documents, and write opinions for external lawyers. Monitor accounts to identify outstanding debts. Investigate historical data for each debt or bill to identify any billing and customer credit issues. Find and contact customers to give them a final opportunity to pay their overdue payments.

Manage complaints and handle investigation of cases referred to Energy and Water Ombudsman of Victoria, New South Wales, Queensland, South Australia and Western Australia within agreed timeframes. In-depth understanding of key resolution processes, business rules and technology platforms supporting decision making workflows across energy and gas products. Understand energy and water scheme charters and business updates on relevant processes to be effective in resolution. Conducting internal… Show more Manage complaints and handle investigation of cases referred to Energy and Water Ombudsman of Victoria, New South Wales, Queensland, South Australia and Western Australia within agreed timeframes. In-depth understanding of key resolution processes, business rules and technology platforms supporting decision making workflows across energy and gas products. Understand energy and water scheme charters and business updates on relevant processes to be effective in resolution. Conducting internal reviews and investigations to ensure compliance procedures are followed. Work collaboratively with specialized internal business divisions like Change management, Risk, Policy, Regulatory and Compliance to find the cost-effective solutions to complaints relating to compliance breaches, marketing, legal, billing, payment disputes, contract terms and network-related issues. Ongoing reports and insights for complaint drivers, process improvement recommendations to relevant business units. Assess ad Audit department-wide Ombudsman upgrades, identify people, process, and technology drivers to future improvements. Handle and review Potential wrongful electricity and gas disconnections, to ensure they're complaint with Australian Energy Regulator (AER) and Energy Services Commission (ESC) guidelines. Lead case conferences with Energy and Water Ombudsman to make/negotiate commercial decisions for quick resolutions. Show less

Melbourne, Victoria, Australia

Managed processing of all types of new service orders, complex customer enquiries and network rejections for Origin High Value customers. Achieved exceeded targets in all KPIs including quality, revenue, behaviours each month. Provided timely and accurate resolution for gas and electricity dispute queries to Origin’s new and existing business customers. Maintain and develop relationships with key stakeholders to enable timely resolutions and referral of customer… Show more Managed processing of all types of new service orders, complex customer enquiries and network rejections for Origin High Value customers. Achieved exceeded targets in all KPIs including quality, revenue, behaviours each month. Provided timely and accurate resolution for gas and electricity dispute queries to Origin’s new and existing business customers. Maintain and develop relationships with key stakeholders to enable timely resolutions and referral of customer requests. Handled escalations from both staff and customers and assisted other teams in solving complex issues. Show less

Melbourne, Victoria, Australia

Thrive in a structured, fast paced customer enquires resolutionenvironment. Handled call enquiries for small to medium scale businesses, resolved complex enquiries of collective accounts. End to End follow up on service orders raised for all residential and business customers. Directing requests and unresolved issues to the designated business unit. Lodging and escalating customers complaints through SharePoint in systematic manner. Focusing on NPS scores improvements by… Show more Thrive in a structured, fast paced customer enquires resolutionenvironment. Handled call enquiries for small to medium scale businesses, resolved complex enquiries of collective accounts. End to End follow up on service orders raised for all residential and business customers. Directing requests and unresolved issues to the designated business unit. Lodging and escalating customers complaints through SharePoint in systematic manner. Focusing on NPS scores improvements by providing a positive customer experience to existing and new Origin customers. Floor walking and closing consultant coaching requests. Initiating most costeffective course of action for resolving complaints using effective negotiation and reconciliation skills. Poised under pressure when dealing with complex and sensitive customer issues ensuring accountability and visibility to leadership until resolution. Show less

Melbourne, Victoria, Australia