Simrandeep Kaur Email & Phone Number

Mambourin, VIC, AU

Australia

Australia

Australia

Australia

Gather relevant information from various sources by skip tracing, collect evidence, review case information, prepare documents, and write opinions for external lawyers. Monitor accounts to identify outstanding debts. Investigate historical data for each debt or bill to identify any billing and customer credit issues. Find and contact customers to give them.

Manage complaints and handle investigation of cases referred to Energy and Water Ombudsman of Victoria, New South Wales, Queensland, South Australia and Western Australia within agreed timeframes. In-depth understanding of key resolution processes, business rules and technology platforms supporting decision making workflows across energy and gas products..

Melbourne, Victoria, Australia

Managed processing of all types of new service orders, complex customer enquiries and network rejections for Origin High Value customers. Achieved exceeded targets in all KPIs including quality, revenue, behaviours each month. Provided timely and accurate resolution for gas and electricity dispute queries to Origin’s new and existing business customers..

Melbourne, Victoria, Australia

Thrive in a structured, fast paced customer enquires resolutionenvironment. Handled call enquiries for small to medium scale businesses, resolved complex enquiries of collective accounts. End to End follow up on service orders raised for all residential and business customers. Directing requests and unresolved issues to the designated business unit..

Melbourne, Victoria, Australia