Simranjeet Dua Email & Phone Number

United States

United States

MyA is a personal task management platform that uses gamification and coaching tools to help individuals and families efficiently manage their chores and routines.• Led user research initiatives to identify key customer needs, refine business priorities, and guide the development of innovative product solutions.• Managed the product roadmap, effectively communicating current and future priorities to internal teams and external stakeholders.

Durham, North Carolina, United States

• Mentored 20 master's students as a Graduate TA for Negotiations and Consultative Technical Sales.

Virginia Beach, Virginia, United States

3rd Rock Essentials is an organic toxin free skincare brand. • Led customer interviews and surveys, analyzing feedback on the website buying experience to generate actionable insights. Implemented recommendations led to significant improvements in website usability and a measurable increase in customer satisfaction.

Chapel Hill, North Carolina, United States

• Won the Design Challenge for the semester with the solutions presented for the Client (WorkoutBuddi)• Conducted stakeholder interviews to identify user pain points, driving targeted feature and UX enhancements for the app's MVP and expanding the total addressable market by 25%.• Executed comprehensive market research in the FitTech industry, prototyping four innovative B2B2C product features.

Remote

• Promoted to Product Consultant, working directly under the Principal PM to serve as the Voice of the Customer for the R&D team. • Acted as the primary product liaison, responsible for gathering feature requests, contributing to product roadmaps, collaborating with QA team, and leading implementation training sessions.• Led product implementations workshops ( https://fegttechconf2021.sched.com/event/ho12 )Highlights:• Revamped in-product adoption and usability by… Show more • Promoted to Product Consultant, working directly under the Principal PM to serve as the Voice of the Customer for the R&D team. • Acted as the primary product liaison, responsible for gathering feature requests, contributing to product roadmaps, collaborating with QA team, and leading implementation training sessions.• Led product implementations workshops ( https://fegttechconf2021.sched.com/event/ho12 )Highlights:• Revamped in-product adoption and usability by developing 80+ interactive user guides with FAQs and training content, reducing support tickets on Zendesk by 25%, and enhancing user experience. Show less

• Oversaw a portfolio of 150+ clients in South East Asia, driving $1.3M in annual recurring revenue. Led onboarding and technical implementations for 20 new clients, streamlining the process by 25% and elevating customer satisfaction by 30%.• Took ownership of being technical expert in the Customer Success team for ManageBac product assisting Sales Managers for high value sales demos and Product Managers for customer interview calls.Highlights:• Recognized for achieving the… Show more • Oversaw a portfolio of 150+ clients in South East Asia, driving $1.3M in annual recurring revenue. Led onboarding and technical implementations for 20 new clients, streamlining the process by 25% and elevating customer satisfaction by 30%.• Took ownership of being technical expert in the Customer Success team for ManageBac product assisting Sales Managers for high value sales demos and Product Managers for customer interview calls.Highlights:• Recognized for achieving the highest global customer retention rate (<3% churn) among regions in 2020, resulting in a 25% revenue growth from existing customers and validating the success of retention initiatives. Show less

New Delhi, Delhi, India

prxkhxr ( "pra-kh-ar") is a New Delhi, India based D2C fashion brand : https://prxkhxr.com/• Developed and launched targeted email newsletters, achieving a 25% open rate and a 15% click-through rate.• Implemented promotional sales strategies using promo codes, driving a 40% increase in seasonal sales.

Masters, Engineering Management, 3.70

Coursework: Designing Customer Experiences, Design Thinking & Innovation, Product Marketing, Competitive Strategies, Technical Sales.

Certification, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Technology - Btech, Computer And Information Sciences, General, 3.80

Coursework: Software Engineering Management, Systems Design, E-Commerce, DBMS

High School, Science And Mathematics, Middle School: 9.8 / 10 Gpa ; High School: 92.3 %

Activities and Societies: High School Field Hockey Team, Model United Nations, Reading Club