Perform several task,I safeguard the safety of workers, assets, and property by maintaining attentive monitoring, adhering to security regulations, and communicating effectively as well as providing a secure environment.

Technical Troubleshooting: Diagnosed and resolved hardware, software, and network issues across various operating systems (Windows, macOS, Linux), ensuring minimal downtime and optimal performance.Customer Support: Delivered exceptional customer service by managing and resolving user queries and technical issues efficiently. Provided clear, user-friendly explanations for complex technical problems.Incident Management: Utilized ticketing systems (ServiceNow) to handle and prioritize… Show more Technical Troubleshooting: Diagnosed and resolved hardware, software, and network issues across various operating systems (Windows, macOS, Linux), ensuring minimal downtime and optimal performance.Customer Support: Delivered exceptional customer service by managing and resolving user queries and technical issues efficiently. Provided clear, user-friendly explanations for complex technical problems.Incident Management: Utilized ticketing systems (ServiceNow) to handle and prioritize support tickets. Ensured timely resolution in accordance with SLA targets and documented incident details.Problem Solving: Applied strong analytical skills to identify root causes of technical issues and implement effective solutions. Managed complex problems and developed strategies for resolution.Time Management: Managed multiple tasks and support tickets concurrently, prioritizing based on urgency and impact. Utilized time management techniques to meet SLA deadlines and improve service efficiency.Technical Documentation: Created and updated technical documentation and knowledge base articles, capturing troubleshooting steps and solutions for future reference and team use.Remote Support: Provided remote assistance using tools like TeamViewer and Remote Desktop, facilitating quick resolution of user issues and setup of remote access solutions.System and Network Monitoring: Monitored system health and performance using various tools, performing routine checks and preventive maintenance to ensure stable operations.Collaboration and Teamwork: Collaborated effectively with IT teams and other departments to resolve complex issues and achieve team objectives. Contributed to a cohesive work environment and shared knowledge.Adaptability: Quickly adapted to new technologies and changing environments, demonstrating flexibility in handling diverse support scenarios and evolving requirements. Show less