• Led a team of retail rockstars to deliver exceptional customer experiences and achieve sales targets and KPIs.• Trained and developed team members to enhance their skills and performance, ensuring stock levels were maintained.• Collaborated with fellow leaders and departments to achieve overall store success.

 Manage an Amazon employee team size of 10-20 members  Conduct ad hoc reporting and analysis for the team and the entire business vertical as required Hire and develop the team Making key Hiring decisions Part of the engagement activities and partnered to host multiple events in partnership with employee experience lead. Develop business and functional requirements for the technology teams Aiming towards to achieving Amazon’s vision to be the earth’s best… Show more  Manage an Amazon employee team size of 10-20 members  Conduct ad hoc reporting and analysis for the team and the entire business vertical as required Hire and develop the team Making key Hiring decisions Part of the engagement activities and partnered to host multiple events in partnership with employee experience lead. Develop business and functional requirements for the technology teams Aiming towards to achieving Amazon’s vision to be the earth’s best employer to provide excellent employee experience. Escalate problems or variance in the information and data to relevant owners and teams Implement resolutions to deliver process Show less

 Liaise with external clients, including vendors, carriers and drivers and internal customers across Retail, Customer Support, Finance and Fulfilment centers Perform data manipulation from numerous databases using Access, Excel, SQL and other data management systems Conduct ad hoc reporting and analysis based on the requirement Develop business and functional requirements for the technology teams Create and enhance software systems and tools used by Relay Operations Center… Show more  Liaise with external clients, including vendors, carriers and drivers and internal customers across Retail, Customer Support, Finance and Fulfilment centers Perform data manipulation from numerous databases using Access, Excel, SQL and other data management systems Conduct ad hoc reporting and analysis based on the requirement Develop business and functional requirements for the technology teams Create and enhance software systems and tools used by Relay Operations Center to create multiple SIMs and TTs Escalate problems or variance in the information and data to relevant owners and teams Implement resolutions to deliver process updates Show less

 Liaise with Amazon customers to identify their requirements Upgrade about the latest trends, learn new skills, apply them to daily tasks and improve productivity Flexibility in working during the night, weekend and holiday shifts

 Identify issues, research target areas to implement process improvement Build performance in areas of sales, management and operations Collect customer feedback to develop process improvement Support long-term business needs

 Provide customized support to Sellers Selling on Amazon, identifying issues,  Collect customer feedback to develop process improvement Flexibility in working during the night, weekend and holiday shifts