• The management of the assigned projects and/or cases.• Adherence to the general company processes.• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: • Funding and access issues, including private, public and special access programs; compliance programs • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; • All patient programs are based on casework methods and include a significant amount of out-bound calls.• Document each activity in program specific database.• Participate and attend on-going refresher training and in specialized training courses forspecific products or programs as deemed appropriate by the manager.• Provide feedback regarding current protocols, database, processes, and inter-departmentalrelationships.• Clear communication to manager, pod, and program trained colleagues regarding themanagement of cases during foreseen absences.

• Entering patient prescriptions into HealthWatch.• Maintaining and entering patient’s prescriptions into HealthWatch database and processed insurance claims.• Calling physicians to verify prescriptions, and to refill prescriptions on the patients behalf.• Filling and dispensing prescription medications for patients.• Assisting in counselling patients on how to use their medications accurately and in general Over the Counter (OTC) enquiries from patients.• Performing monthly inventory count for medications in the pharmacy, and placed and expedited orders.• Referred inquiries to the pharmacist.• Aided with cashier responsibilities as required in the pharmacy.

• Entered patient prescriptions into Kroll dispensing software and processed insurance claims.• Filled and dispensed prescription medications, and dispensed methadone mixtures for the patients. • Organized medications for pharmacist to dispense by reading medication orders and prescriptions, prepared labels, and calculated quantities for compounding products that are not commercially available.• Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipated needed medications and supplies, placed and expedited orders, and removed outdated drugs.• Provided assistance to patients with general OTC inquiries. • Counted and coordinated cash and receipts, for the purposes of daily deposits.

• Resolved customer complaints via in person, emails or phone.• Placed orders, refunds or exchanged for customer satisfaction.• Assisted with financial functions including cash control, balancing, and preparing daily deposits.• Offered excellent customer services for the purpose of attracting customers.