Troubleshooting, resolving, documenting production incidents, and identifying recurring problems for areas of improvement to help develop a plan to implement the resolution as appropriate.The effectiveness and efficiency of the entire problem management lifecycle – proper problem statement, root-cause analysis, fix, and resolution. Also ensuring root cause analysis is performed and permanent solutions are implemented.Collaborating with business users, development teams, vendors to… Show more Troubleshooting, resolving, documenting production incidents, and identifying recurring problems for areas of improvement to help develop a plan to implement the resolution as appropriate.The effectiveness and efficiency of the entire problem management lifecycle – proper problem statement, root-cause analysis, fix, and resolution. Also ensuring root cause analysis is performed and permanent solutions are implemented.Collaborating with business users, development teams, vendors to identify, diagnose and resolve application related incidents and problems.Understanding business processes, business system capabilities, and business impacts of system outagesParticipating in system test execution and supporting user acceptance testingParticipating in post-implementation validation Show less

Grocery Delivery Driver.