8+ years spearheading IT projects and programs, including infrastructure management, of varying complexities and budgets in a variety of roles (Technical Program Manager, IT Senior Global Program Manager, Service Delivery Consultant).I have a proven track record of collaborating with teams and clients across geographies to deliver projects, including data center deployments and provisioning and administration of on-premises/cloud applications, ensuring business continuity and client satisfaction.CAREER HIGHLIGHTS:►As Technical Program Manager:☑Manage a $47M+ product portfolio to review resource capacity and existing allocations through an 8-member capacity engineering team for On-Premises/Cloud infrastructure that offers business scalability and addresses evolving business demands.☑Build infrastructure resource and capacity plans for 100,000 hosts across multiple technologies, focusing on cost-reduction and allowing the business to meet new demands.☑Head the centralized efficiencies program that envisages capacity reduction of $40M+ and lowering of cost overheads.►As IT Senior Global Program Manager:☑Planned and executed the site migration and data center deployment of critical hardware worth $7M across 30+ sites globally.☑Managed the $2M+ IT asset procurement, and accomplished project outcomes through planning, tracking milestones and stringent deadlines, while building consultative relationships with vendors and stakeholders.☑Reduced the global hardware footprint by 10% by implementing a legacy hardware technical refresh program involving the transition of 1400+ servers to the latest OS and the decommissioning of End-of-Life equipment.☑Improved bandwidth demographics for 20 critical business sites, lowered the global site outages by 10% and increased end-user satisfaction by 20% by enhancing the business’s network redundancy in partnership with ISP vendors and engineering teams.☑Overhauled the global Infrastructure footprint across 2000+ devices, including network, voice and security, and implemented automated workflows for configurational updates, saving 200+ hours of troubleshooting efforts.AREAS OF EXPERTISETechnical Program/Project Management ♦ Infrastructure/Capacity Management ♦ IT Service Management ♦ Change Management ♦ Incident Management ♦ IT Asset Management ♦ Team Leadership/Management ♦ JIRA ♦ Smartsheet ♦ Tableau ♦ Google Product Suite ♦ Microsoft Office ♦ IBM ClearQuest ♦ Trello ♦ Java ♦ Selenium