• Troubleshoot and resolve desktop and laptop hardware and software issues to maintain operational efficiency• Provide IT support by responding to user queries and requests through ticketing systems, Slack, Teams, virtual meetings, email, and phone.• Perform imaging of laptops and desktops to ensure proper configuration and deployment of systems.• Administer Print Services, including printer deployment, driver management, and troubleshooting print-related issues.• Install, test,… Show more • Troubleshoot and resolve desktop and laptop hardware and software issues to maintain operational efficiency• Provide IT support by responding to user queries and requests through ticketing systems, Slack, Teams, virtual meetings, email, and phone.• Perform imaging of laptops and desktops to ensure proper configuration and deployment of systems.• Administer Print Services, including printer deployment, driver management, and troubleshooting print-related issues.• Install, test, order, and configure new workstations and hardware, ensuring seamless integration into the existing IT infrastructure.• Demonstrate proficiency in tracking, documenting, and managing the lifecycle of IT equipment.• Coordinate warranty claim processes with suppliers, achieving 100% compliance with Return Merchandise Authorization (RMA) guidelines and all Service Level Agreements (SLAs) for failed vendor hardware devices, resulting in the successful processing, packaging, shipment, and receipt of returns.• Develop a 98% proficiency in stock control and inventory management practices, optimizing operational efficiency in the IT equipment domain.• Address and resolve IT support tickets using ServiceNow, providing timely and effective solutions to technical problems. Show less

Checked the accuracy of rejected products using a computer terminal and scanner.Conducted product audits to ensure quality and accuracy, performing checks on items previously processed by other associates.Demonstrated a strong work ethic and commitment to meeting performance metrics and quality control measures in the customer returns department.

• Routers, switches, and firewalls that are expertly configured, looked after and troubleshot for remote clients to ensure smooth operations and problem-solving.• Provided excellent customer service updates while monitoring network performance, creating management reports, and documenting configurations, IP planning, and procedures painstakingly.• Set up and deployed desktop computers, mobile devices, and peripherals to ensure seamless network connection.• Skilled in… Show more • Routers, switches, and firewalls that are expertly configured, looked after and troubleshot for remote clients to ensure smooth operations and problem-solving.• Provided excellent customer service updates while monitoring network performance, creating management reports, and documenting configurations, IP planning, and procedures painstakingly.• Set up and deployed desktop computers, mobile devices, and peripherals to ensure seamless network connection.• Skilled in network connectivity, Microsoft Office 365 programs, and troubleshooting and support.• Evaluated, configured, deployed, and offered technical assistance for desktop solutions, meeting/conference room technologies, PCs, smartphones, peripherals, and software within a networked setting.• Configured and customized desktop/laptop equipment, smartphones, printers, software, and peripherals utilizing SCCM (System Center Configuration Manager).• Oversaw network operations such as file management, backup, and peripheral replacement.• Carefully documented the installation and upkeep of crucial network services like DNS, DHCP, and VPN.• Maintained accurate documentation of workstation configurations and support procedures for future reference.• Proficient in PC applications, hardware, Microsoft OS, Intranet/Internet tools; skilled in basic networking. Strong problem-solving, technical writing, presentation, and communication abilities. Show less