Simranjit K. Email & Phone Number

United States

Designing and implementing new ServiceNow workflows and processes to address critical challenges, such as delivering vaccines on a tight deadline and with limited resources.Integrating ServiceNow with various IT Operations Management tools using REST or SOAP APIs as required.Led a team in the development of the HR Suite project, enhancing the HR Service Delivery platform and optimizing processes like case management and onboarding.Conducting code reviews and ensuring the delivery of… Show more Designing and implementing new ServiceNow workflows and processes to address critical challenges, such as delivering vaccines on a tight deadline and with limited resources.Integrating ServiceNow with various IT Operations Management tools using REST or SOAP APIs as required.Led a team in the development of the HR Suite project, enhancing the HR Service Delivery platform and optimizing processes like case management and onboarding.Conducting code reviews and ensuring the delivery of high-quality technology-related deliverables.Maintaining, enhancing, and expanding CMDB discovery, health dashboards, and service mapping.Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Schedule jobs, Glide Scripting and Script Includes. Continuously researching upcoming ServiceNow releases and recommending the implementation of new ITOM capabilities to improve system functionality and performance.Customizing the form design and form layout for various forms in the ITIL Process like Incident, Problem, and Change management in ServiceNow. Show less

United States

Administered and developed ServiceNow across various modules, including ITOM, CSM, and ITAM.Collaborated with clients, technologists, and team members to understand business processes and solutions.Evaluated system performance and improvements updates to optimize performance.Implemented ITSM frameworks and demonstrated project management skills.I am Proficient in creating insightful ServiceNow CSM reports and dashboards, utilizing data-driven insights to optimize resource… Show more Administered and developed ServiceNow across various modules, including ITOM, CSM, and ITAM.Collaborated with clients, technologists, and team members to understand business processes and solutions.Evaluated system performance and improvements updates to optimize performance.Implemented ITSM frameworks and demonstrated project management skills.I am Proficient in creating insightful ServiceNow CSM reports and dashboards, utilizing data-driven insights to optimize resource allocation, identify trends, and drive continuous service improvementI have great Expertise in ServiceNow CSM module upgrades and maintenance, ensuring ongoing alignment with evolving business needs, platform enhancements, and industry best practices.Worked on integrating ServiceNow with external SOAP and REST-based Web Services.Working with clients and functional requirements within ServiceNow.I Designed and implemented domain separation protocols for multiple clients, ensuring secure and isolated instances tailored to their unique needs.Overall, I am Collaborated with cross-functional teams to define domain boundaries, access policies, and role-based permissions.I conducted regular audits to ensure adherence to domain separation policies, rectifying any identified gaps.I resolved complex domain conflicts and cross-domain issues, ensuring uninterrupted operations and enhanced user experiencesI have Strong understanding of ServiceNow security models, access controls, and user roles within different domains.Created Buttons and context menus both on form and on lists using UI actions.Created data sources and loaded the Service-Now tables with different data formats.Created transform maps both automatic field mapping and scripting.Responsible in building SLA and generating ReportsUsing ACLs for providing field-level security and table-level securityConfigured PPM Team spaces for Project Portfolio Management Show less

United States

I have worked on Change Request, Change Approval, Change Planning, Change Implementation, Change Review and Closure. I am more focused on Change Calendar, Change Advisory Board (CAB), Automated Workflows, Risk and Impact Assessment, Reporting and Analytics.Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.In HRSD, I have worked with employee onboarding, employee… Show more I have worked on Change Request, Change Approval, Change Planning, Change Implementation, Change Review and Closure. I am more focused on Change Calendar, Change Advisory Board (CAB), Automated Workflows, Risk and Impact Assessment, Reporting and Analytics.Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.In HRSD, I have worked with employee onboarding, employee self-service, case management, knowledge management, and HR service delivery analytics.To effectively solve service outages in ServiceNow, I have focused on Incident, Problem, Change Management, Real-Time Monitoring and Alerting, Communication and Escalation.Testing with global clients in the ServiceNow suite development including SOAP/REST Integration, Discovery, Business Rules, Update sets, Integration of Web Service through APIs.A ServiceNow expert with experience in implementing end-to-end Service Catalog, Incident Management, Configuration Management, Change Management, and Release Management.Design and Configuration of workflows to meet specific needs of business processes Show less