Simran Juneja Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

•Dealt with customer service, inquiries, and complaints related to credit cards and fostered positive client relationships with the Bank thereby increasing customer satisfaction•Maximized every sales opportunity by cross-selling profitable products like Health Insurance and Personal Loans on Credit Cards•Selected to provide coaching and training to 15 new phone banking officers', motivated and ensured adherence to all the guidelines•Handled dispute and fraud transactions on… Show more •Dealt with customer service, inquiries, and complaints related to credit cards and fostered positive client relationships with the Bank thereby increasing customer satisfaction•Maximized every sales opportunity by cross-selling profitable products like Health Insurance and Personal Loans on Credit Cards•Selected to provide coaching and training to 15 new phone banking officers', motivated and ensured adherence to all the guidelines•Handled dispute and fraud transactions on customer's credit cards and close cases within the turn-around time, which further resulted in increasing the overall floor's service level and retail bank branches•Increased awareness among customers about digital banking on smartphones using video tutorials and hands-on learning through Bank's tablets Show less

Indore, Madhya Pradesh, India

•Calculated tax owed, prepared and submitted returns, and upheld compliance with applicable tax laws•Reconciled client's balance sheet and reviewed financial statements and accounts for discrepancies•Inspected books of accounts for efficiency and helped in business accounting using software Tally•Prepared expense budget reports for clients, controls, and suggested ways to reduce expenses thereby acting as a Client Advisor

•Built Relationships with clients and enrolled them in insurance plans•Actively learned about insurance products and developed interpersonal skills•Identified potential risks to the client or their business and accordingly pitched the right product•Collected required documents, and maintained customer's files

Dewas Naka , Madhya Pradesh

Global Business Management, International Business

-Project Management -Quantitative Methods for Management -Human Resource Management -Management Economics -Computer Analytics -Career.

Bachelor Of Business Administration - Bba, Banking , Finance And Insurance Management

Activities and Societies: Sports committee Head, University Basketball team captain -Financial Accounting -Research Methodology -Business.

Senior Secondary, Commerce With Law

Activities and Societies: School House Captain (2015-16) and Vice Captain (2014-15) State Level Baskeyball Player