Simran Kaur Bal Email & Phone Number

Toronto, ON, CA

provide information and support services to customers using the telephone- proactively provide guidance and support to customers in completing forms and in the use of self-servicesystems- review and respond to email and on-line chat inquiries- maintain accurate documentation on transactions and identify frequent requests and recurringcomplaints, and.

• Assist 50+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
• Maintain strong company product and service knowledge to better assist customers with concerns, questions, and general education.
• Record all customer information in the company software.
• Answer calls by utilizing the company’s call management system and other software.
• Maintain relationships with suppliers and both internal and external… Show more
• Maintain relationships with suppliers and both internal and external clients.

• Used Agile methodology, which includes iterative application development, daily meetings, weekly- sprints, Sprint Planning and Story Estimates.
• Design, develop, and build automated tests for applications in accordance with established standards.
• Resolves product bugs and enhances the functionalities of the Application working with developers.
• Log, Report and Track defects.
• Performing Automation Testing using Selenium on Websites.

Noida, Uttar Pradesh, India

Reviewed software requirements and prepared test scenarios Execute all the test case and report defects, define severity and priority for each defectExecuted tests on software usability and file the bugs found to JIRA with Full DetailPrepare reports on all aspects related to the software testing carried out and reporting to the dev teamCarry out regression.