Harsimranjeet Kaur Email & Phone Number

-Act as the first point of contact for members, providing exceptional service and support across a wide range of banking products and services, including savings accounts, mortgages, loans, and credit cards.-Handle member inquiries via multiple channels including in-person, phone, and email, addressing account-related questions, resolving issues, and guiding members through various banking processes.-Process transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments, while adhering to regulatory requirements and internal policies.-Identify opportunities to deepen member relationships by recommending relevant products and services based on their financial needs and goals, contributing to the credit union's growth objectives.-Assist members with account openings, loan applications, and account maintenance tasks, ensuring all documentation and compliance requirements are met.-Collaborate with team members and other departments to resolve complex member issues and escalate concerns as needed to ensure timely resolution and high levels of member satisfaction.

-Resolved escalated member issues and complaints, demonstrating effective problem-solving skills and a commitment to achieving positive outcomes.-Collaborated with other departments and branch managers to implement new initiatives, improve processes, and achieve organizational goals.-Maintained a strong understanding of banking products, services, and policies, ensuring accurate and up-to-date information was provided to both staff and members.

-Designed and delivered comprehensive training programs and workshops for HR professionals, covering a wide range of topics such as recruitment and selection, performance management, employee relations, and HR compliance.-Developed engaging curriculum materials, including presentations, case studies, and interactive exercises, to facilitate active learning and knowledge retention among participants.-Leveraged industry expertise and best practices to provide practical insights and real-world examples, enhancing the relevance and applicability of training content.-Conducted needs assessments and customized training solutions to address specific organizational challenges or skill gaps identified by clients.

Financial Planning, Banking And Financial Support Services

Master Of Business Administration - Mba

Bachelor'S Degree, Mathematics, Computer Science And Management