Simran Lamba Email & Phone Number

Boston, Massachusetts, United States

Providing technical support and assistance to faculty and students to ensure smooth classroom functioning. Led multiple recruitment cycles, trained, and managed over 100 Instructional Assistants to handle tech-support tickets and resolve issues.Created data reports and analyzed them with the team to minimize recurrent tech issues, and facilitate proactive fault predictions to resolve them quicker.Designed process flow with the team to facilitate communication between faculty/students with the tech support team and streamlined support ticket routing system.

Beverly, Massachusetts, United States

Managed a biotech warehouse inventory optimization project across three facilities in Massachusetts. Learned database management, inventory optimization techniques, challenges of biotech products, regulatory compliance, and worked with world-renowned pharma companies on various projects. Created a new database and inventory to resolve billing discrepancies and optimize warehouse space utilization.Implemented FlowTrac management system to facilitate smooth inventory in and out, improvise equipment commissioning and space optimization, and track client billing.Deployed Dropbox for centralized file access among team members to get real-time progress visibility, workflow management, and collaboration.

New Delhi, Delhi, India

Developing pricing strategy based on market analysis while remaining competitive and building brand value with quality products.Developed business strategies to keep regular clientele by introducing yearly maintenance contracts and built strong business relationships with clients & ensured deliverables were implemented.Negotiated prices while considering logistics to optimize procurement cycles by maintaining congenial relations with suppliers & clients to promote overall growth & standards of the companyDevised customer analysis reports in collaboration with the sales team to retain larger clients, increase repeat orders & provide support.

New Delhi, Delhi, India

Handled advertising and social media marketing to promote the brand by coordinating promotional events, influencer partnerships, and sales advertisements on various platforms.Developed digital marketing strategies to raise consumer sell-through and hence increase gross revenue by 10%.Reduced customer acquisition cost by up to 18% by performing thorough data cleaning & analysis using Power BI.Trained 45 employees to use self-service analytics and visualization tools to track trends for new product launches.

Masters Of Science, Project Management, 3.83

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Science (Non Medical), Science (Non Medical)

Master Of Science - Ms, Project Management