- Developed more than 40 e-learning modules in collaboration with subject matter experts, integrating personalized experiences for both clients and internal stakeholders. Additionally, created over 20 microlearning modules designed with gamification elements to enhance learner engagement and retention.- Managed the Accessibility project, ensuring compliance and accessibility for a vast library of 200+ e-learning modules on the Surge platform.- Utilized Articulate Storyline and RISE software proficiently to craft engaging and effective e-learning modules, in SCORM and xAPI format, enabling comprehensive tracking of user engagement and progress.- Created various multimedia content, including videos, animations, and interactive activities, leveraging tools like Canva, Clipchamp, Camtasia, and Loom to enrich the learning experience for users.- Cultivated and managed strong vendor relationships, serving as the primary liaison for third-party vendors on the Surge Learning platform. Provided comprehensive training on course integration and report tracking to ensure smooth collaboration.- Co-facilitated 2 webinars, leveraging expertise in content delivery and engagement strategies to deliver impactful learning experiences.- Developed and managed newsletters and multiple social media channels, achieving significant increases in engagement metrics. This includes a 30% open rate and a 20% click-through rate for newsletters, as well as a 25% boost in social media followers and engagement.- Conducted thorough monthly content audits on the Surge Learning Management System (LMS) to maintain high-quality standards and ensure alignment with project objectives.

- Developed engaging video-animated learning modules using gamification and interactive strategies, resulting in a 45% increase in learner engagement and a 25% improvement in knowledge retention, contributing to more effective training outcomes across multiple client companies.- Led a team of 6 copywriters and 5 content designers, ensuring high-quality deliverables that aligned with clients' branding and messaging for various companies.- Developed content strategy plans tailored to each client's goals and objectives, delivering high-quality, engaging materials to meet their specific needs and requirements.- Conducted comprehensive market research and analysis on instructional design and content management best practices, enhancing the effectiveness of training materials and marketing campaigns for multiple client companies.- Increased social media following by 17,000% through organic and paid marketing strategies, demonstrating strong social media management skills that were leveraged to promote clients' products and services effectively.- Generated a 35% increase in sales through networking and marketing strategies implemented across various client companies, showcasing effective communication and business development skills.- Coordinated marketing calendars and posted new content for over 10 clients, demonstrating organizational skills and an ability to meet deadlines while managing multiple clients simultaneously.- Improved team efficiency by 50% through the creation of SOPs and simulations to re-establish operations from business disruptions, showcasing problem-solving and process improvement skills that were applied across multiple client projects.

- Developed visual identity and brand guidelines for 2 clients resulting in increased brand recognition and consistency across all touchpoints.- Created 5 unique brand logos that received positive feedback from clients and their target audience, resulting in increased brand recognition and awareness.- Designed 20 social media posts and grids that resulted in an average of 10% increase in engagement and 50 new followers for clients.- Edited 3 videos that received positive feedback from clients and their target audience, resulting in an average of 500 views and 20 new subscribers.- Developed content calendars that resulted in an average of 5% increase in website traffic and 3% increase in social media engagement for clients.- Conducted research that resulted in 10 high-quality content pieces that received positive feedback from clients and their target audience.- Designed visually appealing layouts with consistent typography and color theory resulting in an average of 7% increase in engagement and conversions for clients.- Successfully managed 2 projects simultaneously, meeting all deadlines and ensuring client satisfaction.- Maintained open and effective communication with clients resulting in an average of 90% client satisfaction and 2 referrals.

- Managed and supervised call center and email support teams during the COVID-19 pandemic. I implemented new protocols and strategies to ensure efficient and effective customer service operations in remote work environments. This involved developing training programs, monitoring metrics, collaborating with cross-functional teams, implementing quality assurance procedures, and fostering a positive team culture- Revamp floor plan, prepare new and innovative visual displays to attract customer interest resulting in boutique traffic rise by 50%.-Merchandise the store by daily assessing sales trends and setting product locations, which increased sales by 25% of new and higher-priced items. -Built an inventory control procedure which bought the daily inventory time down by 1 hour.-Drove stockroom efficiency by 40%, by organizing all similar items together and systematic labeling.-Lead a team of 10-12 employees by supporting and developing day to day operations.-Arrange weekly one-on-one meetings with the team to discuss strategies on how to improve performance driving organizational success.-Surpassed sales target by 150% by delivering training and coaching to the team on KPI stats. -The boutique was ranked #1 in entire North America for achieving sales KPI’s for five months.-Created a training module to drive sales and shared it with more than 20 boutiques in North America.-Attend weekly meetings with management to improve communication, policies, and procedures.

-Awarded employee of the month for four consecutive months.-Planned interior layouts using AutoCAD and 3D software to explain designs to the client accurately.-Coached design and sales team using presentations about wardrobes and its mechanism, which increased its product sales by 45%.-Designed three kitchen design options for residential as well as condominium developers.-Drafted appropriate sectional and electrical layout drawings to be used at the warehouse/factory.-Create an estimated quotation considering materials, fixtures, home furnishings, and accessories according to the client’s budget.-Managed all aspects of design and client communication from schematic design to the final walkthrough.-Collaborated with the purchasing team weekly to ensure all products arrived at the warehouse in good condition and in time for installation.