Simran Soni Email & Phone Number

I work with motivated young professionals to develop their own leadership style..

Ho Chi Minh City, Vietnam

• Define and develop product strategy, leveraging customer research, experience and new technologies to build a merchant centric digital ecosystem in VietnamKey Responsibilities:
• Define the product roadmap across different product lines and services offered to merchants and consumers
• Design and delivery of customer experience blueprint across all business - communication, service and people
• Work closely with the engineering team on refining and running the product development process.
• Lead a team of PMs who are responsible owning customer insights, develop product propositions, lead journey design, create user stories and engage with engineering/ UI/UX designers / partners to deliver the product.
• Work closely with Growth team to drive adoption of platforms & user growth via client campaigns or via partners

Greater Jakarta Area, Indonesia

- With a team of 10 direct reports and led over 3000 + sales force to achieve sales plans and key business goals across the brand and the market. - Analyze customer insights, consumer trends, sales best practices to build successful strategies. - Manage and develop client accounts to initiate and maintain positive relationships with key accounts and OEM..

Jakarta

- Identified customer needs and captured business opportunities while consistently exceeding goals, building relationships and supporting superior customer experiences.- Developed customer journey maps and key measuring KPIs for all products through design thinking- Led major customer satisfaction improvement initiatives, including insurance claim.

Gurgaon, India

- Designed and administered the customer experience framework. - Established and monitored customer experience-related Key Performance Indicators based on industry standards and metrics. - Analysed and implemented new customer service programmes, tools, and resources.-Transactional NPS Management: Led the conception, assessment, and implementation of.

Gurgaon, India

-Led a team of 200 employees with 7 direct reports. Identified opportunities for sales process improvement; worked closely with sales management to inspect sales process quality and prioritised opportunities for improvement.-Developed and managed the Sales Performance Management Mobile Application for effective performance management across 1,000 or more.

Gurgaon, India

-Designed a sales hiring and training programme to provide a twofold increase in capacity utilisation and market entry speed.-Launched an internal mystery shopping programme to evaluate the efficacy of sales behaviour.-Designed and implemented the sales communication process to achieve unified company performance utilising technology for a sales network.

Highlights:- Responsible for sales training implementation within the individual learning business for own and channel workforce.- Created and executed the annual sales training calendar in accordance with the revenue and enrolment targets- Designed and executed various sales tools for effective counseling.- Represented NIIT at various colleges connects.

Role:Delivering sales and process trainings ranging from outbound campaigns dealing in mortgage, wireless, landlines, VoIP to inbound customer care and semi technical both US and UKResponsible for recruiting new hiresDesigned and developed the On-Job training support program Prepare manuals and training methodologies for various programs to improve the.

Role:Develop and deliver training modules on customer service and sales processes (credit card, mortgage). Train team members for both outbound and inbound campaigns.Involved in refresher training which involves monitoring old as well as new agents, identifying their areas of concern and coaching them in order to improve their skill sets and.

Role:Joined Hero ITES as a customer care representative. Part of the pilot team of various processes.Worked in various business to business as well as business to consumer campaigns.Trained on both outbound, inbound and web based campaignsRanked as one of the top performers in all the campaigns.

Ba Hons, Histoy

Bachelor; Diploma; Higher, History; German Language; And Senior Secondary Education