Resolved customer complaints by identifying issues, determining causes, and implementing appropriate solutions.Utilized CRM software to document and track customer interactions, maintaining data accuracy and consistency.Maintained up-to-date product knowledge to provide customers with accurate information.

Responded to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.Collaborated with cross-functional teams to solve complex customer issues and enhance the overall customer experience.Provided product knowledge and technical support to customers, ensuring comprehensive assistance.Processed orders, returns, and exchanges with precision and efficiency.