Simran Saluja Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

• Devised a meticulous entry protocol that enabled the processing of over 200 survey responses daily.• Achieved a 75.5 % accuracy rate in data management, significantly supporting project integrity and insights.• Faced with the challenge of increasing responsiveness in outbound surveys.• Revamped communication strategies and adapted the CATI SCRIPT effectively.• Resulted in an 85% response rate, thereby enhancing data collection and stakeholder satisfaction.• Assisted in data scrutiny and trend identification.• Contributed to the development of new strategies that reduced average call wait times by 30%.

Bengaluru, Karnataka, India

• Partnered with automation to develop the front end for a knowledge base consisting of FAQs of products and their campaigns that improved engagement by 10%.• Shifted a multi-page user experience prototype to a single-page app thereby increasing efficiency by 20%.• Performed regular bug fixes and code reviews which brought the defect rate down to 0.01%.• Conducted requirements gathering and validation which helped to address UI/UX designs for technical feasibility before actual development thereby reducing deployment time by 2 months.• Collaborated with an agile team of 10 members to implement product improvements, increasing task success rate by 30%.• Integrated Power-BI dashboard Application Programming Interfaces leading to an increase in report generation by 23%.

Bhubaneswar, Orissa, India

Diploma Of Education, Business Insights And Analytics, 84.1 Gpa

Bachelor Of Technology - Btech, Computer Science, 8.2 Cgpa