Simran Sethi Email & Phone Number

United Arab Emirates

Toronto, Ontario, Canada

• Conducted comprehensive data analyses to uncover trends and patterns in customer behavior, leveraging these insights to guide strategic decision-making and enhance business operations• Gathered and analyzed business requirements, conduct gap analysis and impact analysis to ensure project solutions meet CIBC Banking's needs effectively• Designed efficient processes and solutions to address banking challenges, and prioritize initiatives based on business impact and stakeholder needs• Identified project risks and developed mitigation strategies, proactively addressing potential issues to minimize impact on project deliverables and timelines• Played a key role in advancing digital service offerings by identifying process improvement opportunities and advocating for technology-driven solutions• Worked closely with IT specialists to troubleshoot and resolve issues in digital banking services, thereby improving customer support and achieving high levels of client satisfaction• Fostered strong partnerships with project stakeholders, ensuring effective communication and collaboration that contributed to the timely and successful completion of projects.

Dubai, United Arab Emirates

• Aligned project objectives with organizational goals, ensuring successful outcomes through strategic planning, effective vendor management, and customer satisfaction• Managed project timelines, resources, and budgets while maintaining quality standards, utilizing Agile Scrum methodologies, and conducting comprehensive risk analysis• Facilitated transparent communication and stakeholder collaboration, utilizing Microsoft Office suite, Jira, Confluence, Power BI, and Tableau for documentation, reporting, and data visualization• Led project lifecycle from initiation to closure, ensuring adherence to SLAs, conducting root cause analysis, and implementing change management processes by Gantt Charts • Optimized team performance and productivity through resource allocation, task prioritization, and conflict resolution, fostering strong stakeholder relationships and driving project success• Demonstrated leadership, problem-solving, and adaptability in managing project complexities, contributing to successful project outcomes, and enhancing organizational efficiency• Designed and created JIRA dashboards and burn-down charts, improving defect tracking and sprint planning accuracy, enhancing project transparency and decision-making• Proactively communicated project status, issues, and risks to business owners and presented reports defining project progress, requirements documentation (BAs), problems, and solutions• Attended and actively participated in various project meetings, capturing accurate action items and key decisions in meeting minutes, ensuring effective communication and accountability among project stakeholders

Bachelors Of Business, Marketing, Human Resource

Diploma In Business Administration, Business Administration