Responsibilities:• Manage full employee lifecycle including recruitment, staff performance management, annual appraisals and disciplinaries and grievances in compliance with company policies and procedures in a confidential manner.• Manager budget, compensation package, resource planning and payroll.• Develop and maintain departmental procedures, training material and processes.• Produce HR and departmental reports with statistical information as required by the senior management team.• Ensure employee records including appraisals, absence record, training records and compensation documentation are maintained and secured as per guidelines and GDPR.• Manage and resolve customer queries, complaints and issues in an effective timely and professional manner.• Manage staff performance issues including disciplinaries and grievances in compliance with company policies and procedures in a confidential manner.• Lead a team of 16 professionals to ensure key performance indicators (KPIs) are achieved as per organisational target.• Evaluate levels of guest satisfaction and monitor trends with a focus on continues improvement.• Managing and mentoring team members throughout the hotel in providing efficient, prompt, courteous, trouble free and proactive service to guest and clients in order to enhance guest loyalty and increase spend within the hotel.• Maintain good communication and working relationships with all external customers and hotel departments heads and suppliers including managing supplier quality and negotiating costs.• Planning and Implementing service measurements e.g. online guest satisfaction questionnaire, mystery guests’ visits, etc