• Provided top-tier technical support by handling complex customer cases with minimal supervision.• Responded to escalated calls and assisted less experienced Technical Support Advisors.• Identified, investigated, and resolved user issues in hardware, software, networking, and other client products.• Coached and trained support professionals in technical skills and customer service.

• Managed a problem and solutions log for Associate-Customer Support, ensuring efficient communication and resolution of customer issues.• Utilized electronic communication to identify and document customer problems, providing timely website support.• Collaborated with team members to maintain a high level of customer satisfaction through effective support solutions.

• Set up, tested, troubleshot, and repaired electronic and electromechanical equipment recorded results.• Inspected and repaired home and small appliances, gym equipment, and printers.• Performed preventive maintenance and modular repairs; conducted electronic tests.• Set up networks for router and switch testing.• Flashed BIOS, reset CMOS, and managed laptop data erasure and re-imaging.• Tested and repaired computer hardware and peripherals; performed data erasure on storage devices.• Generated and verified data erasure reports.• Followed diagnostic procedures and completed customer reports.• Maintained safety, quality, and productivity standards.

•Proficiently set up and calibrate CNC machines, ensuring optimal performance and precision for various manufacturing tasks.•Skillfully load and execute CNC programs, adjusting parameters as needed to produce high-quality parts and components.• Conduct regular inspections of finished products using precision measuring instruments to ensure adherence to specifications and tolerances.• Manage and load raw materials, ensuring proper alignment and securing of workpieces to prevent errors and ensure smooth operation.• Accurately document production data, machine performance, and any issues encountered, providing detailed reports for continuousimprovement.• Adhere to all safety protocols and guidelines, promoting a safe work environment and minimizing hazards associated with CNC operations.• Work closely with engineering and production teams to optimize machine performance and address any technical challenges or production