Simren Atal Email & Phone Number

• Manage ~$1.5MM in revenue across a cumulative team book of business
• Effectively coach individuals across the team on strategy and best practices to combat campaign fulfillment and performance risks
• Ability to speak at a high level to opportunity/risk across a growing segment of the business
• Comfortable working knowledge of newer facets of the business, such as pixel creation/tracking and display campaigns, with a quick ability to learn, retain, and then teach this information on the fly
• Excellent critical thinking skills and ability to apply these to gray area scenarios

Chicago, Illinois, United States

• Adapted swiftly to a new role with minimal training during a stressful time for the company - 1 of only 6 people retained from Local Customer Success after COVID-19 layoffs dissolved the Chicago arm of that segment
• Successfully maintain a healthy book of business of clients with 5 to 50 locations in alignment with a 4 to 5-person sales team providing proactive and timely support through campaign expertise and client objection.
• Continuous growth in skills of campaign optimization, product & training feedback, relationship building, and thorough operations work delivered well and on time

Greater Chicago Area

• Shaped a team of 10 new hires into successful Customer Success Managers with growth into the top 25% of the department
• Excellent coaching skills guiding reps in real time, as well as teaching critical thinking skills through reviews of real client conversations and advertising basics
• Solid conflict resolution skills with respect to preserving client relationships in escalated situations
• Drafted daily email reports via Mailchimp with big picture diagnostics and takeaways on department performance
• Successfully hired additional strong candidates that hit the ground running in their new roles
• Ran 'The Pursuit', a department blog and engagement group, growing contributing members with quality content shared and well-executed department events focused on learning and celebrating the Customer Success role

Greater Chicago Area

• Selected to participate in Customer Success Leadership Development Program and multiple Proactive Outreach Pilots
• Ability to deal with more complex accounts and provide effective resolutions for clients
• Increase in retention rate for Local and Franchise accounts
• Strong skills in providing same stellar client experience via chat support
• Chicago office lead for "The Pursuit, a department-wide blog responsible for increasing engagement in workplace culture with the goal to educate, motivate, and celebrate the people of Customer Success and the work we do

Greater Chicago Area

• Provide insight into and support for advertising campaigns for local business owners across the US and Canada
• Perform campaign analysis and review with business owners to identity pressure points in campaigns and identify ways to bring greater success
• Ability to keep calm in tough or escalated situations by asking the right questions to improve campaign impact and ultimately retain company revenue
• Enhanced ability to take coaching and immediately implement with success thereby expanding professional development every single day

Greater Detroit Area

• Creative project management with a focus on story-telling and promotional angles via visual media
• Effective problem-solving capabilities in client-facing, high pressure situations
• Polished live event and video interviewing skills
• Excellent writing and intercommunication skills applicable to both creative and non-creative settings.
• Ability to quote projects accurately, manage a crew, and work within budgets to maximize creative value

Plymouth, MI

• Furthered effective communication & problem-solving skills; observed my leadership skills advance as I taught riders of all ages, children and adults, to improve and enjoy the sport.
• Developed a strong work ethic and sense of responsibility for the well-being of others.

Ann Arbor, MI

• Assist Creative Director with various communications-related tasks; social media, web content development, grant writing.

Bachelor'S Degree, Screen Arts & Cultures, Communication Studies, 3.4/4.0 Gpa

Activities and Societies: Michigan Equestrian TeamMichigan Equestrian Team: - President for 2 years of 50 person IHSA Hunt Seat team.

Education record

Activities and Societies: Varsity Athletics: Field Hockey & Equestrian, National Honor Society, Multicultural ShowcaseFour-year scholar.