Simren Atal Email & Phone Number

• Manage ~$1.5MM in revenue across a cumulative team book of business • Effectively coach individuals across the team on strategy and best practices to combat campaign fulfillment and performance risks• Ability to speak at a high level to opportunity/risk across a growing segment of the business• Comfortable working knowledge of newer facets of the business, such as pixel creation/tracking and display campaigns, with a quick ability to learn, retain, and then teach this information on the fly• Excellent critical thinking skills and ability to apply these to gray area scenarios

Chicago, Illinois, United States

• Adapted swiftly to a new role with minimal training during a stressful time for the company - 1 of only 6 people retained from Local Customer Success after COVID-19 layoffs dissolved the Chicago arm of that segment• Successfully maintain a healthy book of business of clients with 5 to 50 locations in alignment with a 4 to 5-person sales team providing proactive and timely support through campaign expertise and client objection handling when needed• Continuous growth in skills of campaign optimization, product & training feedback, relationship building, and thorough operations work delivered well and on time

Greater Chicago Area

• Shaped a team of 10 new hires into successful Customer Success Managers with growth into the top 25% of the department• Excellent coaching skills guiding reps in real time, as well as teaching critical thinking skills through reviews of real client conversations and advertising basics • Solid conflict resolution skills with respect to preserving client relationships in escalated situations• Drafted daily email reports via Mailchimp with big picture diagnostics and takeaways on department performance• Successfully hired additional strong candidates that hit the ground running in their new roles• Ran 'The Pursuit', a department blog and engagement group, growing contributing members with quality content shared and well-executed department events focused on learning and celebrating the Customer Success role

Greater Chicago Area

• Selected to participate in Customer Success Leadership Development Program and multiple Proactive Outreach Pilots• Ability to deal with more complex accounts and provide effective resolutions for clients• Increase in retention rate for Local and Franchise accounts• Strong skills in providing same stellar client experience via chat support • Chicago office lead for "The Pursuit, a department-wide blog responsible for increasing engagement in workplace culture with the goal to educate, motivate, and celebrate the people of Customer Success and the work we do

Greater Chicago Area

• Provide insight into and support for advertising campaigns for local business owners across the US and Canada• Perform campaign analysis and review with business owners to identity pressure points in campaigns and identify ways to bring greater success• Ability to keep calm in tough or escalated situations by asking the right questions to improve campaign impact and ultimately retain company revenue• Enhanced ability to take coaching and immediately implement with success thereby expanding professional development every single day

Greater Detroit Area

• Creative project management with a focus on story-telling and promotional angles via visual media• Effective problem-solving capabilities in client-facing, high pressure situations • Polished live event and video interviewing skills• Excellent writing and intercommunication skills applicable to both creative and non-creative settings.• Ability to quote projects accurately, manage a crew, and work within budgets to maximize creative value

Plymouth, Mi

• Furthered effective communication & problem-solving skills; observed my leadership skills advance as I taught riders of all ages, children and adults, to improve and enjoy the sport. • Developed a strong work ethic and sense of responsibility for the well-being of others.

Ann Arbor, Mi

• Assist Creative Director with various communications-related tasks; social media, web content development, grant writing.

Bachelor'S Degree, Screen Arts & Cultures, Communication Studies, 3.4/4.0 Gpa

Activities and Societies: Michigan Equestrian TeamMichigan Equestrian Team: - President for 2 years of 50 person IHSA Hunt Seat team.

Education record

Activities and Societies: Varsity Athletics: Field Hockey & Equestrian, National Honor Society, Multicultural ShowcaseFour-year scholar.