Simren Smith Email & Phone Number

Tutorial Services

The purpose of this position is to provide front-line customer service that supports the effective functioning of Tutorial Services, including scheduling, reporting and customer service. •Schedule students carefully, accurately, and considerately. Explain the tutoring process accurately and professionally. Complete the scheduling process by telephoning, mailing notices, and posting scheduling assignments. Recording information on action log when necessary and checking for information and follow-up, and also handing out flyers when appropriate.•Provides clerical support to Tutorial Services Coordinator for production of flyers, schedules, reports. Clerical duties involving typing, filing, duplicating, data entry, mail delivery, and all bulk mailings. Answer telephone in a professional manner. Take accurate messages for students and tutors and relays information appropriately.•Provides office coverage in absence of Tutorial Coordinator and inform Coordinator of all tutorial services issues that need immediate assistance.

Dayton, Ohio Area

• Often help the Administrative Assistant by answering phones and greeting visitors to the English office.• Regularly help the Administrative Assistant by promptly processing and distribution documents.• Frequently use the computer Daily performs clerical duties such as filing, copying and running errands.• Sometimes call students to notify them of canceled classes.• Occasionally organize paperwork by preparing labels to place documents in the correct file folder.

Dayton, Ohio Area

• Demonstrated effective interpersonal and oral communication skills when communicating with customers, co-workers and managers.• Developed the ability to follow and read plan-o-grams and merchandise presentation guidance.• Used basic mathematical skills when running the cash register.

Dayton, Ohio Area

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