Salon Owner
CurrentI was hired at “Looks” to improve operational and sales metrics and boost brand recall. However, within six months of performance, the owner offered me to partner in the business. Within the next six months, I invested into another Looks salon, whose owner wanted to exit, and turned around the same. So now I am the owner of 2 Looks salon in New Delhi looking after everything spanning revenue management, cost optimization, resource allocation, process improvisation, employee morale, salaries, and administration and overall operational metrics. Specifically, some of my achievements here have been: • Enhanced client experience and brand exponentially• Improved staff engagement through effective Rewards & Recognition (R&R) schemes• Implemented turn-system to ensure equal allocation of jobs to new and old employees • Ensured staff handholding, team training, customer engagement, stock management and so on • Created better stock issuance systems with individual accountability on staff• Trained all new staff personally to ensure the best performance through role plays and practice sessions• Built a loyal base of 400 clients through package offers, promotional incentives, and regular calling• Focused on customer feedback and complaints and designed customer-centric operations • Introduced control measures such as electronic punching, floor register, staff kit checking, staff uniform maintenance, weekly stock checks, & customer feedback call to boost brand ownership by all staff Thanks to the above measures we have registered phenomenal sales and brand growth in both the salons.
