Ian Sims Email & Phone Number

Greater Chicago Area

• Manage Technical Account Managers and track their weekly work output, upskilled team through a six-month training program prior to team launch• Work cross-functionally with sales, marketing, and product to provide data-based insights to improve the Customer Success organization, incl. Professional Services, Digital Marketing, and Client Success• Provide support to Client Success Managers with standard implementation or escalations that require resources from Professional Services or Technical Account Management

Chicago, Illinois, United States

• Developed and executed action plans with team members to drive upsell/cross-sell opportunities with existing accounts, both enterprise and mid-market, for incremental client growth • Educated CSMs and professional services teams on the best usage of the platform and identifying opportunities that will help meet revenue goals• Hired and developed a new team of 5 Client Success Managers while improving the employee onboarding process• Executed forecasting, P&L, financial reporting, for all assigned accounts • Collaborated with VP of Support to develop a new technical team within Client Success

• Acted as our Client-Facing Technical Solutions Expert, implementing best practice solutions and ultimately growing existing client relationships and Cleverbridge business• Served as external and internal product consultant partner with Client Facing Teams, Product Development, and Technical Services to identify, create, and assist to achieve profitable business solutions. Ensured coaching and development of Client Facing teams• Led technical teams through multi-faced delivery projects and provided hands-on delivery guidance to instill trust in standards for development, governance, and operational life cycle• Identified opportunities to expand Cleverbridge footprint and drive further services (professional and business model) and drove partnerships and cross-collaboration with Cleverbridge• Further identified opportunities and efficiencies in clients' operations models and supported implementation of opportunity/leads pipeline to gain greater value out of the Cleverbridge platform

• Led Client Success team as the principal solutions contact for platform and operational inquiries• Prepared account plans by collaborating closely with clients to identify current and future success goals; communicated plans to cross-functional team members and work to plans • Managed multiple, enterprise accounts and consulted with strategic mid-market accounts; developed positive working relationships with all client touchpoints • Evaluated clients' needs and developed concepts/opportunities that supported business processes and oversaw the implementation of solutions• Provided thought leadership by gathering requirements, presenting business cases, and consulting on recommended solutions and strategy • Developed and maintained knowledge and understanding of our business, offerings, competitors, and industry • Drove upsell/cross-sell opportunities with existing accounts for incremental client growth

Chicago, Il

• Responsible for leading internal team meetings, training and mentoring co-workers throughout the Business Unit, and supervising the prioritization of Front-End development projects• Facilitate training for new employees and provide ongoing lessons for cross-departmental teams• Mentor and coach co-workers with both client-related work and personal goals • Onboard clients while maintaining high delivery standards with several enterprise accounts• Support leadership by disseminating information and collecting structured feedback• Coordinate projects cross-departmentally related to client requests and internal development• Analyze client data and provide recommendations based on ecommerce and platform expertise• Communicate technical information to non-technical partners internally and externally

Greater Grand Rapids, Michigan Area

• Oversaw a uniform brand identity for Innexus, Innereactive’s most profitable enterprise• Copyedited all customer-facing content before publication• Proofed internal communications for accuracy and grammatical correctness• Gave presentations on professional writing and grammar tips and tricks for employees • Created yearly marketing plans for Innereactive’s custom website and marketing platform• Traveled nationally to work with potential customers and industry partners• Presented new projects to company president and trained staff on new responsibilities

Greater Grand Rapids, Michigan Area

• Directed Innereactive Media’s highest level of subscription, Innexus PRO• Implemented and maintained patient management software• Designed websites in Wordpress and provided ongoing updates• Provided technical and client support for Innexus WEBSITE and PRO customers• Created custom marketing plans for practices

Remote

I co-founded Silver Spork News in order to bring a millennial food website to the market. As such I'm involved in every field:• Managed the entirety of the team to keep them on track and to make sure they met all deadlines• Wrote prolifically for the site• Edited articles and arrange them for posting• Coded, troubleshot, and maintained the Silver Spork News website• Ran digital marketing campaigns to reach a wider audience• Facilitated staff meetings to discuss website statistics, current projects, and future goals• Arranged weekly, monthly, and yearly goals for the brand

Madison, Wisconsin Area

Epic is the leading EHR company in the US known for its innovative solutions to health care’s biggest challenges. Consistently ranking as the top EHR vendor, Epic has established its dominance in the industry because of its unfailing commitment to meet its customers’ expectations while keeping the patient’s safety at heart.As a project manager for Epic, I was responsible for overseeing the successful install of my applications and integrated areas. Job responsibilities included the below items:• Ensuring all members of the project team fulfill interim and final deadlines• Recognizing and addressing potential project risks before they escalate• Facilitating communication between Epic and customer project teams• Validating and reengineering workflows to meet the customer’s needs• Providing guidance to team analysts during the software build• Overseeing the successful training of the customer’s end-users• Transitioning system ownership from Epic to the customer throughout the course of the install• Remaining the primary point of contact for the customer’s questions and concernsI am currently certified in Epic’s Health Information Management (HIM) and Identity applications.

I tutor students in individual tutorial sessions. I provide writing assistance during every step of the writing process. I also provide the professor with a glimpse into her students' minds. I make suggestions about assignments and help her clarify herself to the students.

The Marketplace

I prepared ingredients for cooking and cooked the meals.

Columbus, Ohio Area

Columbus, Ohio Area

I conceptualized a mock up of a digitalized academic graphic novel after researching digitalized curriculums extensively. I presented the mock up to the division. I also wrote, edited, and conducted interviews for an article for the College and Career Readiness Website. I used video editing software to prepare multi-modal media that I received as part of the article.

Ada, Michigan

Worked on assembly lines and managed the mass-singles shipping area.

I answered phone calls and took memos for hall supervisors. I maintained the security of the building and assisted students with any questions they might have had.I also distributed mail to student mail boxes.

Maintenance of the entire building.

Comstock Park, Michigan

Brought food to tables, arranged room for dance floor, fulfilled customer requests.