Sim Wilford, Jr. Email & Phone Number

Cary, Nc

Lead the effort to develop and implement new/revised processes, procedures, and initiatives. Guide projects from original concept through final implementation, and act as a single point of contact for all assigned projects, including definition of project scope and objectives. Responsible for development of detailed work plans, schedules, project estimates, resource plans and status reports and for conducting a Quality audit focused on financial accuracy within the US and International Global claims organizationsDrive an end to end business process review with cross functional stakeholder involvement to provide insights that drive continuous improvement efforts.

Raleigh-Durham, North Carolina Area

• Managed and delivered multiple operation projects/initiatives (software offerings) on time/budget, Coordinated Cross BU initiatives to support the business requirements, while defining process improvement through change management, ensuring beneficial changes are communicated with related teams to ensure adoption and enforcement of agreed process• Provided Project metrics, Support metrics (via Dashboards), Customer Satisfaction, Headcount Analysis, and Capacity Planning, to Management to assist in reporting on attainment of business objectives• Lead Support Consultant for Allscripts in their move from on-site Datacenters to Microsoft’s Azure Cloud solution and the transition from Salesforce.com to ServiceNow as the tool of choice for support• Lead project in conjunction with Synchronoss with on-line ID proofing for clients to meet EPCS requirements utilizing mobile app authentication

Morrisville, Nc

• Remodeled the initial WW Sales Order Load and Product reports, entailed proper identification of source data, validating content, developing structure, and confirm its reliability. Insured consistency with existing GEO level reports. Reduced inputs by ~70% (from 19 to 6), and time to produce by 75% (-2.5 Hours, accomplished thru the use of templates, utilizing pivot tables, and multiple lookups). These were Executive level reports, highlighting day to day progress, and areas for increased focus.• Instituted an EOL process for the storage division, established volume targets, minimizing liabilities, and protecting the current revenue stream. Implemented a Strategic purchasing process to support EOL (End of Life) products, engaged demand planning, sourcing (accessing alternatives if avail.) and inventory control teams to protect the investment. • Salesforce.com Administrator – included scope and requirements definition, database set-up, problem solving and process improvements for the x86 business unit (Worldwide, in excess of 3,500 users), and developing reports and maintaining Business Dashboards to support the Sales organization

Research Triangle Park, Nc

• Developed classification process for key manufacturing components for the high end server product set, coordinated efforts between Procurement, Marketing and Sales to insure all effort was focused on providing/selling products with the best supply line and margins while moving customers away from more difficult solutions. Critical in helping IBM maintain its #1 customer satisfaction rating• Lead Weekly Customer Serviceability Council – performed a weekly analysis of all order’s in process, identified issues and implemented fixes to address. This effort reduced time to delivery by 3 to 4 days on average, providing increased customer satisfaction.• Chosen to Represented IBM on the Business Transformation team for Salesforce.com which developed the tool to improve efficiency at the GEO level, while maintaining WW control of definitions, objects, workflows, access rights/privileges, etc. to insure consistency among 3,000 users worldwide.

Research Triangle Park, Nc

• Coordinated the efforts of procurement, supply/demand planning, and inventory management teams through products lifecycle/withdrawal. Provided Saving of $145M over 5 years, • Generated product build out analysis based on supplier inventory and cost associated to purchase additional Inventory – resulting in a 75% reduction in Vendor Liabilities • Enlisted support from the Marketing and Sales organizations to develop sales out strategies to reduce excess inventory by 46%

Research Triangle Park, Nc

Cost Engineer (BMC Base Manufacturing Cost), 1998 – 2002• Created cost estimates for new IBM products, and projected cost of the competitive product. Base on the CCI (Competitive Cost Index - Function/Price) that was generated, the go-no go decision was made, this resulted in several program redesigns and/or cancellations • Identified cost reduction opportunities in our hardware designs and oversaw their implementation, either through product redesign or new sourcing strategy