Emily Sim Email & Phone Number

Toronto, Canada Area

-Developed and implemented cross-functional processes to drive internal team efficiency-Worked with sales, business and engineering teams to establish a process for new client onboarding-Managed on-going relationship and new development efforts with high-profile clients-Organized cross-functional team training as new protocols and tools were introduced-Became the team events organizer to manage offsite schedule and logistics to build team chemistry-Owned post-hire internship program: onboarding, training, events, mentorship, and offboarding for two successful classes of 4 engineering interns

Toronto, Canada Area

-Managed the development of new features on core ad tech platform, servicing major brands-Ran projects from initiation to successful launch, working with multiple engineering teams simultaneous against tight deadlines-Became certified in and introduced industry best-practice methodologies and tooling, for example, Agile Scrum, JIRA, Confluence

Brooklyn, New York

-Planned and executed on software release schedules of 8 different concurrent teams-Developed emergency release protocol in response to critical bugs in production-Triaged inbound bugs and issues to ensure the right level of priority escalation and coordinated with engineering and other project managers to ensure timely response -Followed up with senior project managers to align on product release schedule and identify dependencies and technical constraints to anticipate and mitigate risks before launch-Managed weekly on-call schedule for support engineering

Mississauga, Ontario

-Attended and supported product training events for partner companies-Participated in creation of product training videos-Analyzed large sets of data and created new Excel formats and templates for weekly spending reports, boosting accuracy of rollover cost estimation to over 90%-Investigated inventory data calculation process, increasing accuracy by 25%-Managed communication with stakeholders at various levels to resolve issues with distribution and logistics systems

Toronto, Canada Area

-Delivered change management support for clients as a part of process modernization, working with various stakeholders to verify and modify clients' old and new workflow diagrams