Sina S. Email and Phone Number

Resolution of consumer complications/ Security management solutions specialist for clientele, managing book of business, Educating Executives, Achieving upsale, cross-sales and quarterly quotas, creating reports and rolling sales forecasts and Customer Success Engineer• Managed a portfolio of key accounts, fostering strong relationships and ensuring customer satisfaction• Identified opportunities to up-sell and cross-sell products and services to existing clients, resulting in a 25% increase in sales.• Worked collaboratively with internal teams, including Product Specialists, Marketing, and Sales, to ensure the best possible outcomes for clients.• Ensured that my book of business was managed and maintained to the defined standard, including regular communication and follow-up.• Responded to client inquiries with empathy and knowledge, providing exceptional customer service. • Monitor market trends, competitive activity, and industry developments to identify new business opportunities and stay ahead of the competition.• Participate in industry events, conferences, and trade shows to promote the company and its products.• Identify and pursue new business opportunities by prospecting, qualifying and cold calling potential clients.Skills: • Datto Backup • Datto • Kaseya • Cybersecurity • Sales Target Achievement • Technical Expertise • So- lution Selling • Software Solutions • Strategic Accounts • Negotiation • Sales Processes • Relationship Building • Software as a Service (SaaS) • Sales Presentations • Account Management Sales Targets • Pricing Strategy • Strategy Client Relations • Cross-Selling • Business-to-Business (B2B) • Business Development

Managing team technicians, troubleshooting cellphones, computers and servers, Hardware/Software solution spe- cialist and managing inventory •Receive in-bound calls from customers and provide superior service •Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution •Taking initi- ative to understand customer challenges, solve them and act proactively to avoid further challenges •Participating in special projects

Management and coordination of several aspects of private jet flights •Ensuring smooth operations •Flight sched- uling •Setting aircraft assignments •Managing crewmembers •Monitoring flight •Post-flight evaluations •Client communication and customer support •Ground services •Emergency response •Safety compliance •Cost man- agement •Compliance and documentation.

Create quarterly and annual sales forecasts • Discuss estimates with the sales team •Hire, monitor, train, and coach sales representatives • Establish standards for marketing and advertising • Analyze customer satisfaction reports and make recommendations to improve customer service and retention • Build relationships in order to increase sales and maintain professional network •Set up meetings with potential clients •Active networking for new sales opportunities •Prepare and deliver appropriate presentations on products •Create reviews and reports with sales and financial data •Ensure availability of stock for sales •Negotiate/ close deals and handle complaints/ objections •Collaborate with team members to achieve better results •Gather feedback from customers and share with internal teams• Largest Account Annual Spending: $2,300,000• Entire Book of Business: $3,100,000