Sinahí Lopez Email & Phone Number

Cork, County Cork, Ireland

Cork, County Cork, Ireland

I was promoted from Customer Service Representative to Priority Customer services right after the training period ended as my good results. Providing customer support and complaints handling for an organisation with 2 million customers worldwide.Managing high volumes of calls, emails and chats.Identifying customers’ needs, clarifying information, research issues and providing solutions.Delivering exceptional customer care, showing empathy and going the extra mile.Attending training sessions and learning product details. Also attending extra projects directed by managers.Completing and exceeding targets by 17% and achieving quality 100% Managing multiple computer programs at the same time.Working with Excel to track solved tickets and escalating them.Creating differents templates making wrap up faster.

Edinburgh City, Scotland, United Kingdom

Direct and coach the team to ensure compliance with internal health and safety policies, Covid-19 and alcohol licensing laws of Scotland.Responsible for creating an enjoyable guest experience: Direct and coach up to 10 employees on service etiquette, deal with guest queries and requests.Oversaw customer service and satisfaction, resolving any issues in a timely and professional manner.Manage branch social media presence, including resolving complaints and responding to guest reviews on Tripadvisor and Google reviews.Planning and allocating daily shift job roles.Responsible for day- to- day till receipts to ensure total cash, credit card and voucher receipts match till total at the end of the day and reconcile any differences.Extensive use of Excel by tracking stock, sales, budgeting and Bank reconciliation. Sharing monthly tips and service charges left on card transactions to the team.Updating internal files.In charge of trial shifts and inductions for new applicants and advise on any upcoming promotions.Updating internal databases, training records, new starters paperwork.Recording accidents or incidents.Assisting in rostering and processing holiday request.As a keyholder responsible for opening up and securing the premises at the end of the day and on call on nominated nights for phone calls from the Emergency Services and or Police, if required.

Edinburgh, Scotland, United Kingdom

Responsible for provision of management communications and ensuring floor staff performed required duties.Supervised team and customer service delivery and health and safety matters.Coordinating with other members of the management team to develop and implement strategies for improving service quality, increasing sales, and maximizing profitability.Ensuring that the restaurant is clean and well-mantained at all times, including both the dining area and kitchen.Greet customers, conducting customers to their tables.

Guadalajara, Mexico Metropolitan Area

State Government office that provides legal advice and assistance to people, sponsors those with limited resources and defends those who do not have a private lawyer. Also inspects public and private welfare agencies. I started as a volunteer and nine months later I got a permanent contract. Worked in the area of family law for almost three years and after that I worked as a Social Lawyer for two more years. Dispensed free legal services to people with limited means.Assisted service users through the application processes to ensure they received benefits they were entitled to.Reviewed and made enquiries for corrections of case files covering family matters as well as case files covering vulnerable groups to ensure they were being fairly treated and their rights were protected.Attended court hearings as an advocate for vulnerable people to ensure procedures were being followed and ordered further investigations to remediate any discrepancies.I performed inspections of State-run services, including, prisons, orphanages and nursing homes, travelling to different locations within the state, to ensure standards of care and safety standards were being met.Scheduling and carrying out interviews with staff and residents of these institutions, writing follow up reports, mandating changes and making recommendations for improvements.Assisted residents of these institutions with legal support and referring for further assistance if required.Creating and formatting professional documents in Microsoft Word, including reports, memos and correspondence.Creating worksheets for casesAdministrative support, such as filing, data entry, document preparation, taking calls and photocopying files. Maintaining records and reports, ensuring accuracy and organisation.

Guadalajara, Mexico Metropolitan Area

Distribution centre moving products from manufacturing plants to warehouses, between facilities and to distributors and retail customers.Manage day-to-day running of the officeAdministrative support, such as filing, data entry, document preparation. Maintaining financial records and reports, ensuring accuracy and organisation.Managed phone calls and emails, responding to inquiries and directing calls to appropriate personnel.Inventory control using ExcelCreated reports and presentations using Microsoft Office.Tracking progress and reporting to management.Writing and formatting business letters, memos and emails.

Accounting Technician, Accounting

Certificate In Business Administration, Business Administration And Management, General

Master Public Administration And Law Enforcement- Mpale, Law

Bachelor Of Laws - Llb, Law

Leaving Certificate