Sinalo Lilitha France Email and Phone Number
🔍 About Me:Dedicated and results-driven professional with a proven track record in Customer Success, Digital Marketing, and Administration. Passionate about creating exceptional customer experiences and driving business growth through strategic digital marketing initiatives. Adept at managing administrative tasks with efficiency and precision.🛠️ Skills:🚀 Customer Success: Building strong client relationships, ensuring customer satisfaction, and driving retention.🚀 Digital Marketing: Developing and implementing digital marketing strategies, including social media management, content creation, and analytics.🚀 Administration: Streamlining processes, managing workflows, and ensuring operational efficiency.💻 Software Proficiency:Intercom: Leveraging Intercom for personalized customer communication, support, and engagement.HubSpot: Implementing inbound marketing strategies, lead nurturing, and CRM functionalities.Zendesk: Utilizing Zendesk for efficient customer support ticketing and issue resolution.Pipedrive: Managing and optimizing sales processes, including pipeline development and deal tracking.🚀 Pipeline Management: Expertise in structuring and optimizing sales and customer success pipelines to enhance efficiency and drive revenue growth.
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Marketing AdministratorThe Women'S Chapter® B Corp Certified Nov 2024 - Present
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Marketing AdministratorLabvine Sep 2023 - Nov 2024Cape Town, Western Cape, South Africa- Managed platform operations, including reporting UX issues and overseeing SEO reporting and management.- Facilitated user enrollment for courses, ensuring seamless onboarding.- Provided customer support and handled client inquiries.- Issued certificates to users upon course completion.- Processed and tracked invoices, ensuring timely payments and accuracy.- Managed live events (webinars), including identifying and coordinating with speakers, scheduling sessions, planning content, and strategizing ways to enhance attendance and registration. - Created and distributed targeted emails through Mailchimp, focusing on content strategy and lead generation.- Generated and analyzed weekly and monthly reports using Excel, tracking sales and project performance.- Recorded meeting minutes and provided regular reports to the team. -
Marketing Product DevelopmentQwili Sep 2022 - Jul 2023Cape Town, Western Cape, South Africa- Oversaw the daily operations of the physical goods store, ensuring efficient management and stock control.- Coordinated driver schedules and logistics for timely deliveries, ensuring customer satisfaction.- Planned and managed the entire delivery process, optimising routes and managing resources to meet demand.- Sourced and procured new products, maintaining a competitive and diverse inventory.- Managed the store’s administrative portal, ensuring accurate record-keeping and smooth backend operations.- Developed and promoted weekly specials, creating flyers and coordinating with the sales team to boost revenue.- Assisted in developing the social media strategy, with a focus on Facebook marketing to drive engagement and sales.- Provided sales support and customer service for agents, addressing inquiries and assisting with order fulfillment. -
Content MarketerThe Delta Aug 2020 - Jun 2022Cape Town, Western Cape, South Africa- Developed and executed social and email campaigns to raise awareness and acquire new customers, working across multiple projects.- Collaborated with cross-functional teams (product, development, and UX) to drive product growth and improve customer experiences.- Managed lead generation, nurturing, and customer success strategies to support overall business goals.- Created and tested data-driven content and marketing strategies throughout the commercialization pipeline.- Ran paid and organic PPC campaigns and social media content to attract and retain customers.- Provided customer support via Intercom, maintaining support channels through CRM, email, and social media.- Built and optimized customer interface for the startup, enhancing user experience and engagement.- Tracked and reported on funnel metrics using social media analytics and Google Analytics, adjusting strategies based on performance.- Managed email marketing campaigns for both new and existing customers, automating processes in Intercom and HubSpot. -
Venture MarketerSmego Aug 2020 - Oct 2021Cape Town, Western Cape, South AfricaSupport customer queries on intercomUpdate Intercom and Hubspot automationCreate social media plans and campaignsScheduling content Analytics capture and redirecting marketing strategies
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Production AssistantUct Radio Mar 2019 - Apr 2021Cape Town, Western Cape, South AfricaCreate Jingles, Stingers and Sweepers Create and Pull on Air AdsTeach incoming production assistantsCreate and curate sound imaging for shows -
Radio PresenterUct Radio Mar 2018 - Dec 2019Cape Town, Western Cape, South AfricaCreate on Air ContentPresent live showsInterview guestsTrain incoming radio presentersCreate Social Media Posts
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Restaurant Support AssistantMr D Food Nov 2019 - Oct 2020Cape Town, Western Cape, South AfricaEnsure that orders are delivered successfully Provide support for drivers, branches and restaurantsCreating frameworks for sleek and efficient customer to driver engagementField customer and restaurant queries. Managing driver complaints and escalationsManaging restaurant flow during COVID-19 restrictionsManaging online restaurant menu -
Customer Services AgentMr. Delivery Usa Sep 2017 - Feb 2018 -
Vacation AssistantUniversity Of Cape Town Jun 2017 - Feb 2018Cape Town, Western Cape, South AfricaAssist with guest needs after day staff leaveHandle any emergency situation (e.g. fires, health)Submit payroll to Vacation Accommodation OfficeSubmit daily report to Night Manager and Residence Facilities Officer -
Student Front Desk AssistantUniversity Of Cape Town Jun 2016 - Nov 2017Cape Town, Western Cape, South AfricaWelcome guestsMake announcements for the residence Liaise with contractors Take note of student infractions
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UsherThe Fugard Theatre Apr 2015 - Dec 2016Cape Town, Western Cape, South AfricaManage sales of Merchandise Table and stock takingHelp guests to their seatsClean up spacesEnsure that theater space is safe prior to showAssist with daily ticket management Sell programs
Sinalo Lilitha France Education Details
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University Of Cape TownOrganisational Psychology & Political Studies
Frequently Asked Questions about Sinalo Lilitha France
What company does Sinalo Lilitha France work for?
Sinalo Lilitha France works for The Women's Chapter® B Corp Certified
What is Sinalo Lilitha France's role at the current company?
Sinalo Lilitha France's current role is Marketing Administrator | The Women's Chapter.
What schools did Sinalo Lilitha France attend?
Sinalo Lilitha France attended University Of Cape Town, University Of South Africa/universiteit Van Suid-Afrika.
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