Sinan A Email & Phone Number

India

Data Analysis: Analyzing data to identify trends, patterns, and potential risk factors that could impact the business, and using this analysis to inform risk management decisions.Compliance Monitoring: Monitoring regulatory requirements and ensuring that the company is in compliance with relevant laws and regulations.Communication: Collaborating with different teams and stakeholders across the organization to raise awareness of risks, promote a risk-aware culture, and provide guidance on risk management best practices.

Work From Home

AMAZON DEVELOPMENT CENTER INDIA PVT. LTD ❖ Communicate effectively via live video call with our customer base – third party sellers who want to sell on Amazon in its various marketplaces (Global).❖ Review the seller’s identity details (information & documents) over a live video call.❖ Verify ownership of the documents submitted by sellers.❖ Request for information/ Documents (RFI/RFD) from the clients if the documents does not meet company requirements. Providing live assistance using company tool so that the client can update/upload proper documents on real time basis.❖ Maintaining client’s documents in utmost privacy and handling them with care.❖ Assess legitimacy of documents by reviewing online copy of documents.❖ Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.❖ Serve as Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process faster.❖ Provide exceptionally strong customer service skills via live video call of around 20 minutes per interaction.❖ Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.❖ Consistently achieve/exceed weekly productivity and quality standards.❖ Actively involved in the Quality meetings of the department.❖ Provided support as a mentor to the new hire batches in their skills integration week.❖ Worked as Quality POC of my team by providing support to associates who received defects. Calibrating and asking them to send 5why’s and providing best practices/points in order to avoid the same mistake in future.

Work From Home

AMAZON DEVELOPMENT CENTER INDIA PVT. LTD ❖ Handling customer queries in a professional manner through chat medium.❖ Keeping up company standards in high level by ensuring utmost customer satisfaction.❖ Understanding the customers problems and assisting them accordingly❖ Maintaining focus on the customer issue amidst a bustling, fast-paced environment.❖ Ability to empathize with and prioritize customer needs.❖ Maintain regular and reliable attendance, including daily schedule as assigned❖ Flexible with working schedule.may be expected to work weekends, holidays and events❖ Ability to work overtime as per business requirements.❖ Flexible in adapting changes.❖ Maintaining schedule adherence.❖ Maintaining good performance consistently.❖ Actively involved in the Quality meetings of the department.

Dubai, United Arab Emirates

RIXOS THE PALM, DUBAI ❖ Handling all the Guest enquiry emails and assisting all Guest queries through calls❖ Receiving the phone calls and assist customers with planning and booking reservations❖ Ensuring there is 100% Guest satisfaction❖ Entering the bookings receiving through Travel Agencies and also individual bookings into the software (Micros Fidelio live)❖ Assisting team leader to prepare the Daily pick up report to keep track of the Revenue❖ Maintaining a high score consistently in IFH (Mystery Calls)❖ Actively involved in the Quality meetings of the department.

Dubai, United Arab Emirates

NOVOTEL & IBIS DEIRA CITY CENTRE, NOVOTEL SUITES & IBIS MALL OF EMIRATES AND IBIS AL RIGGA❖ Answering telephone and email inquiries in a timely manner ❖ Determine Guest’s needs and quote the appropriate room and rate as per their requirements❖ Assist Guests regarding hotel facilities in an informative and helpful way❖ Respond to enquiries about hotel products and services over the telephone and email, etc❖ Book and enter room reservation requests using the Property Management System (Opera)❖ Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities❖ Arrange accommodation, visas and activity requirements for leisure, corporate and wholesale Guests❖ Convert, quickly, inquiries into contracted business❖ Assisting the Team Leader in checking the next day arrivals❖ Maintaining a good rapport with all my colleagues, respecting each other’s work❖ Assisting supervisor with Booking.com commissions❖ Maintaining a high score consistently in IFH (Mystery Calls)❖ Maintain list of all available documents in a systematic way.❖ Actively involved in the Quality meetings of the department.

Mangaluru, Karnataka, India

❖ Registers and gets engaged with the guests, assigns rooms and accommodates special requests whenever possible. Awareness of room locations, types of rooms and room rates available.❖ Maintains the cleanliness and neatness of the front desk area, reports any unusual occurrences or requests to the manager or assistant manager.❖ Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.❖ Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.❖ Possesses knowledge of all the work done in the reservations department, takes same day reservations and future reservations when necessary. Knows cancellation procedures and process guest check-outs.❖ Excel at performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange and also follows procedures for issuing and closing safe deposit boxes used by guests.❖ Usage of relevant telephone etiquette, Night Auditing, Basic Accounting work, C-Forms and CID Report.❖ Maintaining the filing cabinet with the important documents as per the latest date and series.❖ Actively involved in the Quality meetings of the department.❖ Thorough with FIDELIO & OPERA.