Full Member of ISO/IEC JTC 1/SC 42 - Artificial intelligence

Partnership in ISO consulting and audit projectsProviding ISO27001, COBIT2019 and other ISO related trainings

Project managementDelivered Projects: CRM and Servicedesk implementation Project in Sporting IndustrySIEM and Monitoring service implementation Project in Finance IndustryECM (Enterprise Content Management) development Project in Finance IndustryInfrastructure Implementation Project in Oil and Gas IndustryIT Audit Project in Retail IndustryIT Audit Project in Oil and Gas IndustryIT Audit Project in Finance IndustryIT Audit Project in Mining IndustryITSM Consultant and Auditor (ISO 20000, 27033, ISO 27002, CoBIT, ITIL, TIA569, TIA606, TIA942)

• Set a clear mission and deploy strategies focused towards business goal• Set specific customer service standards• Improve customer service experience, procedures, policies and standards• Contribute to improving customer support by actively responding to queries and handling complaints• Lead an IT support staff in affiliated companies• Establish best practices through the entire technical support process• Follow up with customers to identify areas of improvement• Develop daily, weekly and monthly reports team’s productivity• Develop service procedures, policies and standards• Prepare the necessary reports and present it to the customer• Recruit, mentor and develop customer service agents• Control resources and utilise assets to achieve qualitative and quantitative targets

ITSM Consultant• Responsible for IT project management in major projects• Audit and consulting based on ITIL processes• Project and product presentation on different seminars/customer based meetings• Implementation of Incident/Problem/Change/Knowledge management processes and ServiceDesk application• Design and delivery of all resulting technical documentationITIL Trainer• Responsible for training delivery and exam preparation

• EXIN Trainee audit and ATO preparation• Creation of course student guide at my own and passing audit by Exin• Organization and delivery of 1st local ITIL training in AzerbaijanCapable trainer to provide trainings below: ITILv3 Foundation, Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Managing Accross the Lifecycle

• Responsible for managing the Information Technology department, including IT strategy and planning, IT development, IT operations, Supplier management, hardware and software acquisition, hiring and/or outsourcing all related IT personnel, and development of corporate IT policies and proceduresDelivered projects:• Transition to fiber optic WAN connection in all 34 branches - 4th bank switched to this technology in that period• Preparation of bank first IT strategy based on business strategy. DRP created, tested.• Implementation of Servicedesk software and organization of Incident, Change, Problem Management. • Migration from physical to virtual infrastructure (Vmware) including destop virtualization up to 900 users – 3rd bank that virtualized