Key Accountabilities and Achievements • Monitor Alarming Platforms for Core Infrastructure Network elements and ManagedCustomer Services• Worked on Cisco 4948 and Juniper legacy Switches• Managed backhaul Radios on Fixed Wireless Network• Worked on Ubiquiti, DragonWave, Harris Stratex Radios • Raise events for major incidents• Investigate and resolve network incidents• Cross trained with other teams to expand on my knowledge on different supportfunctions.• Created Documentation and Schematics for existing legacy network infrastructure.• Assisted in developing escalation processes between Superloop and ExtendedCarriers I.e. Telstra etc• Escalate faults/events within the organisation.

Network Engineer – Transmission ServicesReporting to the Group Leader and part of the Network Management Centre, the NetworkEngineer was responsible for management of IP and routing products across the OptusBusiness, Wholesale and Consumer customer faultsKey Accountabilities and Achievements• Managed numerous projects – Business Readiness Testing of new products andtechnologies (Evolve IP VPN over Carrier Ethernet, Elink+ over carrier ethernet to name afew) Network element login automation, New automation tool design.• Selected amongst a shortlist of engineers given a secondment opportunity to operate asa Games Venue Engineer at the Gold Coast Commonwealth Games 2018.• Routine maintenance across all platforms including Juniper IP, Carrier Ethernet, SDH,ATM and Frame Relay.• Management of fault management queue.• Developed a strong Layer 2 and 3 Troubleshooting skills and methods.• Obtained the role of Shift Supervisor to be the point of escalation for our CustomerFacing Unit counterparts and built a solid rapport between our teams.• Built strong rapport with other fixer groups within the NMC, Field Technician, ExchangeStaff, Tier2, Engineering and vendors.• Undertake complex problem solving and analysis.• Overview of technical knowledge of Optus platforms and solutions.

Optus Engineering Cadets program – Network Engineering CadetThe Network Engineering Cadet participated in a 3-year rotational program across positionsincluding Network provisioning in non-ported voice, Switching provisioning, TransmissionInfrastructure Engineering, IP security, Fibre Network DesignKey Accountabilities• Completed TAFE NSW Cert 4 and Graduate Diploma in Telecommunications Engineering.• Completed TAFE NSW Advanced Diploma in Photonics• Meet objectives for both Cadet program and the business.• Completed 1 year as a graduate engineer.• Built rapport with every new team I moved into and learnt their respective functions.• Completed 5 rotations of on the job training within the network department.