• Worked in collaboration with the company management team to create the annual operational budget and business plan and align them with the company's overall strategy.• Ensured the preparation and presentation of sales, operations and Human Resources KPI reports on a monthly, quarterly and annual basis, providing information about the company's progress towards its goals.• I made the necessary assignments and prepared the procedures to facilitate a smooth operation by facilitating communication and coordination between field teams, external suppliers and customers.• I identified improvement areas by performing operational efficiency analyzes and created action plans to increase efficiency.• I managed business development processes and worked to expand the company's customer portfolio by actively pursuing new customer acquisition opportunities.• I implemented surveys to analyze the needs of existing customers, increase customer satisfaction, and encourage long-term relationships and repeat business.• I created a performance evaluation system for consultants, occupational health and safety experts, doctors and operations team. In this way, I ensured that all employees received feedback in the light of objective criteria.• I managed all aspects of human resources, including recruitment, personnel management and training, ensuring compliance with company policies and procedures.• I prepared the necessary procedures to ensure that all processes comply with quality management systems, conduct audits and maintain compliance, and shared them with senior management.• I provided corporate management consultancy based on ISO 9001 processes in the companies we are solution partners with. In this context, I supported my companies in creating organizational charts and preparing and implementing department-based procedures.

• Together with the team of 20 people I lead, I managed 4 different departments and ensured the effective management of the approximately 4000 m2 sales area of the store.• I determined sales and profitability targets, considering store growth targets and annual workflow, and worked for my team to achieve these targets.• To increase the performance of the sales area, I regularly reported KPIs with Excel and ERP system reports and took actions to increase performance.• I followed the recruitment processes and personnel rights in cooperation with the human resources department.• I managed product stock planning in accordance with the store's annual business plan.• I led the commercial team consisting of visual presentation, logistics supply and sales units.• I managed all visual presentation, stock availability and sales strategies in the department I led.• I carried out easy shopping and customer satisfaction studies.• I ensured inter-departmental coordination during the preparation and implementation period for commercial activities and campaigns.• I managed field activities by pricing seasonal discounts for the entire store for 5 years.• I provided regular and planned training to all sales teams in the store on hot sales and customer satisfaction under the supervision of human resources.

• With the team of 5-15 people I lead, I managed 2 different departments and ensured the successful management of a sales area of approximately 1200 m2.• Before the establishment of the store, I managed the selection, placement and human resources processes of the founding team.• I gave orientation and sales training to new team members and tried to help them adapt quickly.• During the installation of the store, I ensured the general coordination of the team members and managed the commercial installation together with the Inter IKEA freelancer team.• I determined sales and profitability targets, considering store growth targets and annual workflow, and worked for my team to achieve these targets.• I regularly reported the performance of the sales area and took performance-enhancing actions.• I created action plans in line with the store's annual business plan and commercial goals.• I led the commercial team consisting of visual presentation, logistics supply and sales units.• I managed the visual presentation, stock availability and sales strategies that I was responsible for.• I carried out easy shopping and customer satisfaction studies.• I provided leadership and coordination between departments during the preparation and implementation period of commercial activities and campaigns.

• I worked to create a corporate sales portfolio by using store data.• I achieved sales targets by making product presentations to high-value individual customers and companies.• I have managed residential and office decoration projects many times, from customer contact to delivery.• I worked on stock supply and process management for corporate projects.• I made reports and presentations about sales and CRM data to the Corporate Sales Manager on a weekly, monthly and quarterly basis.• I arranged and organized the orders of the projects and ensured that the processes proceeded smoothly and efficiently.• During the project processes, I made an effort to ensure effective organization within the corporate sales team and to communicate clearly and understandably with team members and customers.

• I promoted and sold the financial products and services under my responsibility.• By scanning the customer portfolio of the Akbank Branches where I worked, I filtered the portfolio that could be interested in private pension and investment funds and held successful meetings.• I provided consultancy services to customers about retirement investment funds, ensuring that their investments were evaluated in the fund basket with the highest return.• I increased customer satisfaction and ensured customer loyalty by providing effective service to customers before and after sales.• I ensured customer understanding and trust by communicating clearly and clearly about financial products and services.