AeroLeads people directory · profile
Joel Sincere Velez Email & Phone Number
Independent Music Manager
at
Mastermind Ent. LLC
1 work email found
@neulion.com
2 phones found area 516
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Independent Music Manager
Location
Orlando, Florida, United States
Company size
Who is Joel Sincere Velez? Overview
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Quick answer
Joel Sincere Velez is listed as Independent Music Manager at Mastermind Ent. LLC, a with 5 employees, based in Orlando, Florida, United States. AeroLeads shows a work email signal at neulion.com, phone signal with area code 516, and a matched LinkedIn profile for Joel Sincere Velez.
Joel Sincere Velez previously worked as Contact Center Lead at Simpluris, Inc. and Product Support Shift Supervisor at Endeavor Streaming. Joel Sincere Velez holds B.S., Entertainment Business from Full Sail University.
Company email context
Email format at Mastermind Ent. LLC
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*@neulion.com
68% confidence
AeroLeads found 1 current-domain work email signal for Joel Sincere Velez. Compare company email patterns before reaching out.
Profile bio
About Joel Sincere Velez
Customer Support Specialist w/12+ years experience Passion ProjectsIndependent recording artist project management: Radio Promotion, Artist MGR, Road MGR, & New Media Marketing: I have procured FM radio and Streaming play for major & indie artist, specializing in Rhythmic & Urban formats which have successfully reached Billboard Hot 100, Top 40, & #1 Hits.
Current workplace
Joel Sincere Velez's current company
Company context helps verify the profile and gives searchers a useful next step.
Mastermind Ent. Llc
13 roles
Joel Sincere Velez work experience
A career timeline built from the work history available for this profile.
Contact Center Lead
Current• Zendesk Administrator.• Mapping internal dispatching and external communications across a multitude of client brands.• Creating Processes and procedures.• Email Triage• Creating Macros, tags, triggers, and automations.• Manage email inboxes process and response.• Manage email notifications process to include analytical reporting.• Creating Standard Operating Procedures • Quality Assurance • Workforce Analyst • Zendesk training
Mar 2024 - Present
Independent Music Manager
Currentwww.RadioNRecords.comRadio Promotion, Artist Management, Project Management, A&R, Contract Negotiations, Road Management, & Artist Bookings.Notable Projects & Billboard Peak Chart#1 MIMS - "This Is Why Im Hot" (American King)#32 MIMS - "Like This" (Capitol Records/American King)#61 MIMS - " Move" (Capitol Records/American King) #7 2 Pistols - "She Got It" (Universal Republic)#38 2 Pistols - "You Know Me" (Universal Republic)#13 2 Pistols - "Lights Down Low" (Cash Money/ Universal Motown) 2 Pistols - "Thinking About You" (#1Inde Internet Radio DRT Chart) Clyde Carson - 2 Step (Capitol Records) Jason Derulo - "Cyber Love" Atiba Foreigner - "Hey Lady" (Slip-N-Slide) Atiba Foreigner - "She's Good At It" Acafool - "Feeling Good" Acafool - "Patron" Acafool - "Go Head" (#27 Inde Internet Radio DRT Chart) Young Joe - "Round Da Way Girl" (#1Inde Internet Radio DRT Chart) Donnie Benz - "Wine Slow" (#5 Inde Internet Radio DRT Chart) Israel - Is Real (EP) 1,000,000+ Spotify Streams Riese Kendrick - Co-Manager, A&R, Promotions Manager
Nov 2005 - Present
Product Support Shift Supervisor
Product support staff leadership. Overseeing full-time & seasonal B2C support staff across multiple streaming products and time zones. Identify & Monitor platform issuesMake platform suggestionsB2B communicationsMonitor staff quality and performaceCreating B2C communicationsManage customer support escalations.NFL Game Pass: Product Supervisor and Subject Matter ExpertSky Sport Now: Product Supervisor and Subject Matter ExpertUFC Fight Pass,Univison NOW: Product Lead and Subject Matter ExpertESPN Player: Product Lead and Subject Matter ExpertSportsNet Now: Subject Matter ExpertBTN+: Subject Matter ExpertNBA League Pass: Subject Matter ExpertRomeo Santos: Utopia LiveGlory Fight Fight FightSupermotorcross Video PassMelissa Wood HealthPremier Streaming Network Related Software/Management systems include:ZendeskSnapEngage Fusion-KayakoCMS V6 IPTV-AdminVesper (Formerly DCE/Dice Platform)JiraGoogle DocsMicrosoft OfficeSlackSkype
Apr 2021 - Nov 2023
Tier 2 Sr. Product Support Specialist
May 2018 Endeavor acquired Neulion Inc. and launched Endeavor StreamingProduct B2C and B2B support staff for the following streaming products:NFL Game Pass: Lead Subject Matter ExpertNBA League Pass: Subject Matter ExpertESPN Player: Subject Matter ExpertBTN2Go: Subject Matter ExpertSports Net Now: Subject Matter ExpertUnivison NOW: Lead Subject Matter ExpertUFC Fight PassRelated Software/Management systems include:ZendeskFusion-KayakoCMS V6 IPTV-AdminDCE Back Office (Dice Platform)TweetDeck
May 2018 - Apr 2021
Interim Product Support Supervisor
Univison NOW: Product Lead and Subject Matter ExpertSupervising a bilingual CSR staff
Mar 2017 - May 2018
Product Support Specialist
Neulion specializes in digital video broadcasting, distribution and monetization of live and on-demand content, to Internet-enabled devices.Part of the support staff for all of the following products:NBA League Pass: NFL Game Pass: Univison NOW: EuroLeague.TV: BTN2GoESPN PlayerMLS Live, Sports Net Now,Sports Net World Now,UFC Fight Pass,Tennis Channel Everywhere, Social Media Monitoring for:UFC Fight PassRelated Software/Management systems include:ZendeskFusion-KayakoCMS V6 IPTV-AdminTweetDeck
Jul 2015 - Mar 2017
Benefits Administrator (Temp Via Spherion)
Customer SupportAssist new & current employees with employment benefits enrollment.
Sep 2011 - Mar 2012
Road Manager / Music Promoter / Tour Dj (For Mims)
Road Manager, Radio Promoter, and Tour DJ to #1 Billboard charted recording artist MIMS#1 MIMS - "This Is Why Im Hot"#32 MIMS - "Like This" (Capitol Records)#61 MIMS - " Move" (Capitol Records)
Jun 2007 - May 2009
Ntnl Radio Mixshow Promoter
American King Music
Artist MIMS & Jason Derulo#1 MIMS - "This Is Why Im Hot"#32 MIMS - "Like This" (Capitol Records)#61 MIMS - " Move" (Capitol Records) MIMS - "Clap That"MIMS - "I Did You Wrong" Jason Derulo - "Cyber Love"
Sep 2005 - May 2009
Support Dispatcher (Temp Via Pro Unlimited)
Frontline B2B Support Dispatcher Verify support level agreementDocument support requestDispatch support technician
Jun 2006 - Jun 2007
Se Radio Promotions Assistant / Intern
Assistant to the South East Regional Director of Radio Promotions.Projects Promoted & Billboard Peak Chart #1 Chris Brown "Run It"#7 Chris Brown - "Yo"#2 Ciara - “OH”#8 T Pain - “I’m Sprung”#5 T Pain - "Im In Luv With" (w/a stripper)#65 R Kelly - "Playaz Only" YungBloodz - "Chop Chop" Dre – “Naomi” (of Cool & Dre)
Sep 2005 - Dec 2005
Feb 2003 - Jan 2004
2 education records
Joel Sincere Velez education
B.S., Entertainment Business
A.S., Recording Arts
FAQ
Frequently asked questions about Joel Sincere Velez
Quick answers generated from the profile data available on this page.
What company does Joel Sincere Velez work for?
Joel Sincere Velez works for Mastermind Ent. LLC.
What is Joel Sincere Velez's role at Mastermind Ent. LLC?
Joel Sincere Velez is listed as Independent Music Manager at Mastermind Ent. LLC.
What is Joel Sincere Velez's email address?
AeroLeads has found 1 work email signal at @neulion.com for Joel Sincere Velez at Mastermind Ent. LLC.
What is Joel Sincere Velez's phone number?
AeroLeads has found 2 phone signal(s) with area code 516 for Joel Sincere Velez at Mastermind Ent. LLC.
Where is Joel Sincere Velez based?
Joel Sincere Velez is based in Orlando, Florida, United States while working with Mastermind Ent. LLC.
What companies has Joel Sincere Velez worked for?
Joel Sincere Velez has worked for Mastermind Ent. Llc, Simpluris, Inc., Endeavor Streaming, Neulion, and Neulion Inc.
How can I contact Joel Sincere Velez?
You can use AeroLeads to view verified contact signals for Joel Sincere Velez at Mastermind Ent. LLC, including work email, phone, and LinkedIn data when available.
What schools did Joel Sincere Velez attend?
Joel Sincere Velez holds B.S., Entertainment Business from Full Sail University.
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