With over 7 years of work experience in customer service and management roles, I am a passionate and dedicated professional who strives to provide excellent service and satisfaction to every customer. I have a Medical Administrative Assistant Certification (MAAC) from Ultimate Medical Academy, which demonstrates my knowledge and skills in the healthcare administration field. I am currently a Customer Service Representative at DISH Network, where I support customers with their billing, technical, and service needs.At DISH Network, I handle inbound and outbound calls from customers, providing them with information, assistance, and solutions for their inquiries and issues. I use my communication, listening, and problem-solving skills to address customer concerns and ensure their satisfaction. I also use various software and tools to process payments, update accounts, schedule appointments, and document interactions. I have received multiple recognition awards for my performance, customer feedback, and quality scores. I enjoy working with a diverse and supportive team, and I am always eager to learn new things and improve my skills.