• Served as the primary point of contact for clients, fostering strong relationships and providing timely updates on services, enhancing client satisfaction.• Conducted proactive outreach and gathered insights from over 1,320 customers, facilitating data-driven decisions to improve service offerings and client engagement.• Proactively enhanced my knowledge to build expertise, shared insights with colleagues, fostering a positive team environment, which led to recognition and a promotion to full-time within three months.• Conducted proactive outreach to 10+ customers daily via phone and email to provide updates and guidance, ensuring timely and informative communication.• Supported the development of internal reports and documentation, showcasing attention to detail and organizational skills.