Sinclaire Morris Email & Phone Number

Philadelphia, PA, US

Palmetto, FL, US

• Experienced Social Media Community Ad Manager with a proven ability to manage digital campaigns for 40 clients. Known for building strong client relationships through effective communication, while also driving.
• Manage Google and social media advertising campaigns for 40 clients simultaneously
• Proficient in analyzing client needs, employing a consultative approach to determine service requirements and customizing solutions accordingly
• Establish and nurture client relationships through effective & personable communication, fostering trust and rapport
• Expert in training clients on software programs and services, ensuring a comprehensive understanding and providing supplementary services to meet evolving needs effectively.
• Communicate with clients to determine goals and implement aligned content and advertising strategies aligned with business goals and organic content calendars across: X, Facebook, Instagram, TikTok, YouTube, LinkedIn &.

Eagan, Minnesota, US

• Experienced E-commerce Channel Manager skilled in sales optimization, order flow processes, and website design. Adept at defining customer journeys, improving order flows, and managing product listings. Key member of.
• Implemented & maintained e-commerce sales; COGS assessment, sales strategy, stock refreshes, listing protocol, and product selection
• Defined pre & post-sales online customer journey for technical implementation
• Subject matter expert for order flow process continuous improvements
• Managed product listing copywriting team; performance management, content standards, timeline management, and SEO optimization
• Key member of the ecom management team, performing quality checks across marketing materials, and pre & post sale communications focused on customer retention

Sarasota, FL, US

• Leader in identifying growing market demand for International sales, pioneering and managing an International Sales Account Management Program. Crafted a robust fraud prevention framework, leading the implementation of.
• Managed International sales accounts efficiently using HubSpot, facilitating seamless communication across multiple departments.
• Fostered strong global client relationships through consistent engagement, personalized support, and a deep understanding of their unique needs.
• Spearheaded the redesign of international order processes, achieving a 90% reduction in order handling time. Trained team members on the streamlined workflow for enhanced efficiency.
• Collaborated with the Shipping Management Team to introduce and implement updated International shipping policies, significantly decreasing customs-related returns by 98% and minimizing losses due to lost packages by.
• Drove substantial growth in international sales by achieving a remarkable 65% surge in international customer satisfaction, directly contributing to increased processing standards

Sarasota, FL, US

• Managed all fraud prevention efforts for digital channels; e-commerce, eBay, & Amazon including preparing executive-facing reporting quarterly
• Acted as POC for final verification of high-dollar orders exceeding $100k
• Implemented chargeback process that led to a decrease in CNP chargeback rate by 95% and 96% increase in win rate
• Implemented order hold verification process focusing on customer experience, clear communication, and timely turnaround, resulting in 50% reduction of verification time
• Implementation of fraud intelligence software including requirements gathering, vendor evaluation, cross-functional alignment and configuration

Sarasota, FL, US

• Results-driven Customer Service Manager leading a team of 7 with a focus on efficiency and empathy. Implemented impactful improvements, including new training, ZenDesk chat, and scalable customer outreach, resulting in.
• Managed customer service team of 7 across phone & email ensuring SLA adherence
• Developed a new agent training curriculum resulting in notable reductions in call times and increased team efficiency
• Managed service, public relations, and executive escalations, defining customer response content and executing retention strategies
• Deployed new ZenDesk chat feature on website to minimize inbound calls and improve service team accessibility
• Implemented scalable outage and issue communications, eliminating manual outbound campaigns and reducing efforts by 96%.

Bachelor Of Arts (B.A.), Technical And Professional Communications

Associate Of Arts (Aa), Accounting And Business/Management