Sinder Zero Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Area

Developed training modules for CX teamsManage LMSAdministrator for internal knowledge baseRegular updates to CX policy & processTraining facilitation, new hire on-boarding for internal and vendor teamsOn going coaching of Customer Support agents helping them to reach their goalsWorked closely with program managers to ensure successful launches of new app features

Respond to customer calls and emails using a queue based ticketing system. Assist customers with crash reports, hardware setup and network troubleshooting. Dealing with ambiguity when answering calls and from customers. Set up new accounts with Merchant Services Processing. Work independently and remotely during periods of high call volumes. Maintain a high SLA and be responsible for personal metrics related to growth and development.

Customer education and sales of Apple products on both consumer and business levels. Maintained high customer satisfaction scores. Troubleshoot and repair iPhone, iPad and iPod devices on both a hardware and software level. Mac software troubleshooting and repair. Delivering consumer & business Workshops to customers with various technical levels and needs. Provided and designed in-store training for employees around new products, initiatives and software. Assisting in-store training of new employees through job shadowing and sales techniques/product knowledge discussion and exercises. Maintain and set stores to high visual standards by imaging computers and mobile devices, store planogram sets, assembling complex and beautiful visual displays. Effectively communicate with different departments to promote an environment of constant growth through peer feedback and self reflection.

When I started Synthetic Productions, I wanted to fill a musical void in Omaha. We listened to what people said they wanted and responded. Through building connections with venues, bands and fans we successfully helped bring our love of electronic music to many.With SP I negotiated contracts with bands and venues. Arranged food/ lodging for traveling bands. Supervised street team efforts and led the drive for promotion through social media.

Use a Windows mobile device to push system generated inventory batches for the purpose of maintaining a in stock sales floor. Organize and maintain a large warehouse of goods. Respond quickly to guest requests for large & high dollar items.

Creatively interpret client's suggestions and implement them in an intuitive manner by artistically crafting a unique style. Specialized in color corrections and razor cutting techniques. Recommend and sell hair care products and accessories to suit the needs and budget of clients. Stayed knowledgeable on latest trends in hair and fashion while inspiring creativity in coworkers through hands on education of new techniques and trends. Won sales based contests within the company by meeting and exceeding sales and service goals.

Cosmatolgy, Hair Styling/Stylist And Hair Design

Art History, Printmaking

Digital Arts, Art History, Design, Studio Art