Coordinating with freight forwarders, and logistics providers to schedule pickups and deliveries for the shipment.Liaise with clients, carriers, suppliers and other stake holders to ensure smooth operations.Prepared and reviewed shipping documentation, including bills of lading, customs documents and export/import permits,ensuring compliance with regulations and requirements.Facilitate customs clearance procedures, including submitting required documentation, coordinating inspections and resolving any custom related issues to ensure timely clearance of shipments.Oversee the logistics of transportation, including selecting appropriate carriers, negotiating freight rates and optimizing routes to minimize costs and maximize efficiency.Address any delays, damages or other issues that may occur during transit, working quickly to findsolutions and minimize disruptions to the supply chain.Identify potential risks in the initial stages and develop strategies to mitigate them.Provide exceptional customer service by addressing inquiries, providing updates on shipment status and resolving any concerns or complaints promptly and professionally.Prepare, review, and maintain accurate and complete shipping and logistics documentation, records, and files incompliance with organizational and regulatory standards.Experience in RMA, Inspect, evaluate, and diagnose returned products, equipment, or components to identify defects, damages, or malfunctions and determine the appropriate repair, replacement, or refund solution.