Cesar Sindoni Email & Phone Number

• Identified and approved the escalation of unresolved issues to higher level for resolution
• Supervise and coordinated existing and new crew members of the Helpdesk/ Desktop support and Windows enterprise division and, developed the creation of new documentation to successfully support critical issues.
• Archived highest recognition as a “K” employee with additional complements of my managers and supervisors after effectively executed support for important customers as Starwood Hotels, Lego, Herbalife, PeopleSoft.

Supervise the correct functionality of Win Server environments running Win 2008 for more than 10 companies and more than 3000 users. Account administration and Hardware and software support. Escalation and Managing of tickets related to functionality and performance issues to other groups. Also, administer HP Unix and SQL 2005 servers.

Win 7 COE deployments and server, plotters, desktop and laptop support

Supported critical network LAN and WAN over the world. All support and resolution of issues need to be done on a timely matter.Assigned the task of supporting more than 500 servers on Windows 2000 environment remote communication issues with RAS, WTS and IRAS, high speed communication preparatory software. Remain adaptable and provided rapid answers to.

Troubleshoot VPN access problems, Token activation and any related issues concerning to network problems, configuration and communication with the Morgan Stanley network. Customers from China, Taiwan, U.K and Australia were usually the common callers on this third shift. The VPN troubleshooting was done on the most common computer manufacturers base on.

Performed backline consulting assisting front line technicians with procedural and technical issues. Responsible for supporting Mission One accounts with special contracts that required higher technical expertise. Responsible for approving and escalating unresolved issues to higher level for resolution.Awarded with the Gold "Q" twice as best U.S. tech.

Responsible for the design and elaboration of client's ideas in various media. Innovative design of promotional material on wood, glass, ceramics, fabric and metal. Integration of computer assisted design with conventional design and drawing.

Supervised communication hardware and power cable installation. Responsible for servicing IBM AS/400 mainframes and other computer systems and components. Duties included repair, installation, maintenance, and configuration of terminals units, dot-matrix and laser printers, plotters, tape and cartridge units, and communication components such as modems and.