Sindy Bustillo, Mba Email & Phone Number

Orlando, Florida, United States

• Leads and develops individuals to ensure their success
• Provides feedback and coaching in one-on-one setting based on assessment results
• Delivers complex technical training programs to assigned client groups
• Creates training content to meet the needs of our business partners
• Manages project work to include curriculum development and course content
• Partners with senior managers on performance consulting projects.

Lake Mary, Florida

• Provided guidance and direction to Spanish-dedicated virtual team in order to drive efficiency to meet/exceed objectives and goals
• Utilized data insights in Power Bi to aid in recognizing team trends and areas of opportunity
• Accountable for all managerial related duties including performance management/evaluations, establishment of objectives, and participation of the selection of new hires
• Delivered ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures

Orlando, Florida Area

• Collaborated on centralized quality diagnostic events with three operations within Liberty Mutual and Safeco Auto claims operations with an emphasis of trend identification, analysis of data, and action planning
• Participated in the Safeco Integration Focus Review to support Safeco claim offices transition to Navigator claim system to ensure quality claim handling
• Partnered with Lake Mary Auto claim leadership in monitoring bilingual recorded conversations to evaluate content of calls against predefined best practices
• Facilitated the exposure of digital tools within Liberty Mutual and Safeco as a customer champion to offer best in class service to our customers

Orlando, Florida Area

• Secured all pertinent evidence on file; recorded statements, police reports, locus photos, witnesses’ information
• Thoroughly investigated and finalized liability with all evidence on file while also following each State negligence law
• Explained comparative negligence and/or denials to claimants, other insurance companies, attorneys
• Scheduled appraisals and services for third party
• Effectively negotiated settlements with claimants, attorneys, and repair facilities
• Reviewed policy limits and applicable coverages

• Supervisory experience, cash handling experience, good customer service and math skills
• Responsible for managing the Branch Office in order to meet the financial services needs of customers in the assigned community market area
• Implemented strategies to achieve goals developed for the office as part of the bank’s overall strategic plan
• Ensured the branch office is in compliance with operating policies and procedures and Government regulatory requirements
• Directly supervised assigned personnel
• Communicated with appropriate management and staff personnel

• Liaison between the pharmacies and the prescribers, ensuring the best care for the patients
• Worked efficiently and took initiation when deciding what steps to take with each prescription at hand
• Used extensively the resources giving in training in order to work expeditiously
• Advised fellow co-workers on questions regarding patients’ prescriptions
• Worked to ensure patients’ health care benefits were cover

Master Of Business Administration - Mba, Leadership

Bachelor Of Science - Bs, Business Administration And Management, General