Sindy Bustillo, Mba Email & Phone Number

Orlando, Florida, United States

• Leads and develops individuals to ensure their success• Provides feedback and coaching in one-on-one setting based on assessment results• Delivers complex technical training programs to assigned client groups• Creates training content to meet the needs of our business partners• Manages project work to include curriculum development and course content• Partners with senior managers on performance consulting projects.

Lake Mary, Florida

• Provided guidance and direction to Spanish-dedicated virtual team in order to drive efficiency to meet/exceed objectives and goals• Utilized data insights in Power Bi to aid in recognizing team trends and areas of opportunity• Accountable for all managerial related duties including performance management/evaluations, establishment of objectives, and participation of the selection of new hires• Delivered ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures

Orlando, Florida Area

• Collaborated on centralized quality diagnostic events with three operations within Liberty Mutual and Safeco Auto claims operations with an emphasis of trend identification, analysis of data, and action planning• Participated in the Safeco Integration Focus Review to support Safeco claim offices transition to Navigator claim system to ensure quality claim handling• Partnered with Lake Mary Auto claim leadership in monitoring bilingual recorded conversations to evaluate content of calls against predefined best practices• Facilitated the exposure of digital tools within Liberty Mutual and Safeco as a customer champion to offer best in class service to our customers

Orlando, Florida Area

• Secured all pertinent evidence on file; recorded statements, police reports, locus photos, witnesses’ information• Thoroughly investigated and finalized liability with all evidence on file while also following each State negligence law• Explained comparative negligence and/or denials to claimants, other insurance companies, attorneys• Scheduled appraisals and services for third party• Effectively negotiated settlements with claimants, attorneys, and repair facilities• Reviewed policy limits and applicable coverages• Sent required letters to policyholders, and claimants • Shared best practices in lunch and learn sessions and enrichment sessions• Mentored new claims representatives in my team and helped them assess liability in specific claims

• Supervisory experience, cash handling experience, good customer service and math skills• Responsible for managing the Branch Office in order to meet the financial services needs of customers in the assigned community market area• Implemented strategies to achieve goals developed for the office as part of the bank’s overall strategic plan• Ensured the branch office is in compliance with operating policies and procedures and Government regulatory requirements• Directly supervised assigned personnel• Communicated with appropriate management and staff personnel• Provided periodic reports to corporate• Made certain that all office operations were performed in accordance with established Bank policies and procedures• Mortgage Loan originator; interviewed potential clients in order to better assist them and offer the best mortgage product for them, gathered all the information require to submit the loan application, processed it through quality assurance, scheduled the loan application reviews for underwriters• Opened deposit accounts for customers, which included business checking, personal checking, savings, Individual retirement plans, Money Markets, Certificate of Deposits, Health Savings Accounts• Strategically worked on developing new advertising methods to achieve higher demand for our bank’s products

• Liaison between the pharmacies and the prescribers, ensuring the best care for the patients• Worked efficiently and took initiation when deciding what steps to take with each prescription at hand• Used extensively the resources giving in training in order to work expeditiously• Advised fellow co-workers on questions regarding patients’ prescriptions • Worked to ensure patients’ health care benefits were cover

Master Of Business Administration - Mba, Leadership

Bachelor Of Science - Bs, Business Administration And Management, General