Successfully provided customer service/solutions through service, sales, and/or fulfillment via calls.Maintenance of customer accounts and also assisted in the setup of new accounts.When the situation required; gathered information, set expectations, and worked across groups to reach a prompt resolution.Learned the business and always strived to look for opportunities to cross-sell or up-sell our products either through our group or by referring to the appropriate business group.Balancing personal savings/checking accounts.Maintained myself among the top department performers and always met or exceeded SLA department numbers.

Received road service request information from Emergency Road Service Call Counselors and dispatched calls to contracted facilities using a variety of communication channels (e.g., radio, telephone, digital/computer data link, fax, pager). Prioritized calls based on various criteria (safety, weather, traffic, etc.) and ensured that police and other emergency calls were handled within established time frames.Made optimal use of available resources to ensure that calls were completed within estimated time of arrival, that resources were efficiently deployed and routed, and that correct equipment was dispatched to meet the needs of our members.Monitored computer screens to maintain continual awareness of overall status of resource availability and current deployment, and ensured that resources were reallocated to meet changing needs for service.

Keyed payments for all contracted tow facilities.Revised and printed facility statements and checks bi-monthly.Reconciled statements for all facilities.Processed member reimbursements and issued checks.